Five Guys

Odered online. Order was late and wrong. Missing a burger and got a small fries instead of a large. Would think it was a mistake but the burger had the buns flipped upside down which seems like a disgruntled employee's actions. Also receipt on the bag shows the correct order, which should have been cross referenced. Called the store to let them know and the guy on phone answered "Yeah." I explained the situation, he got the "manager" which was just shift lead. Then she said she would be contacting the regional manager to get me my refund. I asked to be contacted once the refund has been initiated. This place is a mess and the staff are very unprepared to handle basic interactions with customers. Disgruntled employees sabotaging food is something that is highly innappropriate.

547pm today. Slower time with 7 employees and 4 customers in the lobby but the tables are dirty… no big deal until the guy with the red hair comes out from the restroom walked in to the kitchen, then proceeded to walk out to the front where the line for making the food wipes his NOSE twice and not wash his hands. Put gloves on WITHOUT washing his hands. And then worked on the fry station… GO REVIEW YOUR CAMERAS!!!!! Gross just GROSS. Go review the cameras!!! And train your staff. Multiple employees do not wash their hands here, the employees hand sink is sitting there dusty and unused.

I haven't been to 5 Guys since covid and thought we would get a bite before heading over to do some retail shopping. The peanuts are cool to snack on before you order, but not really needed at the time we went because there was no line...and I think I kinda know why, but we will get to that. The guy who took our order was great; you can tell he isn't really interested in working in fast food, but who is all-in on that? He asked my how my day was and it seemed like he genuinely cared, so we engaged in small conversation while the others in my party figured out what they wanted. We got 2 double burgers, 1 hot dog, 3 drinks, 2 small fries, and 1 large...because I didn't know. With gratuity, $70. If you look at my other reviews and the restaurants I go to, money is not the issue. It's all abou

I like five guys and I usually go to a place close to me. I’ve been here twice and both times they have skimped on the fries. For $8 I should get more than 15 French fries. The burgers were fine but maybe a little sloppier

I love the food here and this review has nothing to do with the food or the customer service. I ordered for pickup tonight and immediately heard one of the employees yelling at another employee and throwing up gestures at them. I wish I could have caught this employee’s name. I was waiting for my order for around 7-10 minutes, and within this time frame, the one employee who was yelling had made probably 5 loud remarks towards the same employee. Pretty much bullying him. Loud enough so the entire dining room could hear. He was calling him stupid and kept yelling out milkshake flavors for him to make and any time the employee would double check with him, he would get irritated and make a remark. Once my order was ready, there was a small mistake with my milkshake. I honestly didn’t care abo