Five Guys

On 1/4/2026 at 5:20 pm we placed an order for some burgers and a fry. I myself always check the order when I get it because my burger is usually very undercooked and or there are toppings I didn’t ask for, like tonight. Luckily your franchise is lucky I’m not money hungry otherwise I’d be calling my lawyer. My burger had mushrooms on it and I’m not deadly allergic but I’m allergic enough to get a reaction. I’m very disappointed in this food chain, your employees need to be more cautious otherwise they’re gonna cost everyone there, their jobs because someone will sue one day for carelessness like this. Just in case the employees and or management try saying it was probably the wrong burger, there’s pictures of both burgers, my spouse who can have mushrooms and mine that should not have had

In addition to everything below, we ordered a regular fries and the person didn’t give us the extra fries scoop. When I asked for it politely, she walked to the fries, brought some to the counter and through them it into the bag, unbelievable!!! See in the picture the amount of fries we got - Baby spilled a drink and nobody picked it up during our entire time there eating a meal - Bathroom was dirty - Took them over 6 minutes to take our order even though there was nobody ese in line - No manager (black shirt) in sight - Very unorganized. They served orders that came after us before ours! - They did not shake the fries as per 5 guys indications This location needs a secret shopper ASAP

We love five guys! The fries alone are worth the visit. Custom made burgers, made right there in front of us. Service was better than average but not over the top( grateful we not trying to bond). The prices are a bit more than other "fast" food, but the quality and the large serving of the best fries around make it forgivable. Plenty of parking.

I've eaten here several times while going by on the highway, but I don't think I'll be back. The hamburger was good, as you'd expect from a Five Guys, but service was abysmally slow in an empty restaurant. What was worse, the music system was extremely loud, to the point of being likely to damage hearing (I'm not exaggerating even slightly, it was actually painful), but the person behind the counter said they were not able to turn it down. How about OFF? Five Guys seems to be getting a bit complacent about customer service and the "atmosphere" in their restaurants: I had a similar experience on the same day in another Five Guys in another state!

I can’t say enough good things about this 5 guys restaurant. I never met a staff of people so caring about others as the people who work at this 5 guys. They are always kind, respectful, friendly and remember your order. I have more to say but they know how they went above and beyond and they certainly didn’t have to but did. Excellent people. Excellent food.