Five Guys

We had dinner at the Middleton Five Guys tonight, 2/16/26. We haven't eaten at Five Guys since moving from out of state two years ago, and were happy to give it a try. Big mistake. The price has become outrageous for what you get. The fries were soggy. Hamburgers were good, but you can get better at many pubs in the area, and for about the same price. Plus at pubs you get table service. My biggest complaint is the unfriendly staff. No one said hello, smiled, or said thank you. The guy taking our order couldn't even manage a smile for my 7 year old grandson. We have been impressed by the friendliness of every employee anywhere we go since moving to Wisconsin, but not this Five Guys! At least the restaurant was clean, so there's that. We won't be returning.

I tried Five Guys years ago and couldn’t remember why I never went back. I tried it again today and the food was not good. The fries were freshly made but they were soft. The burger was gross, too salty and the bread they use tastes like the cheap hamburger buns you get from the grocery store. The buns should at least be warmed up toasted or something. The servers were polite, but I will never ever eat there again.

Store didn’t have any customers, it was around 8pm on a Tuesday night. One of the team members was cleaning the ceiling lights and the others were talking in a huddle. The cashier was great. When I received my food after a 10-15 minute wait (to be expected because everything is cooked to order) my bread was stale and the burger wasn’t smashed. I thought five guys were known for their smashed burgers. I was very disappointed in that $29.52 I spent for 2 classic meals.

Dashed a triple cheese burger, A hot dog and Cajun fries. They got to Fitchburg in good Time. The fries were absolutely perfect - a Lil soggy from the trip over but we're delicious and spicy! The hotdog was spot on with my custom add ones. The double cheese burger had the extras but they missed the extra 3rd patty that I added to my order. Door dash made it right. Just disappointing as Fice Guys is normally on the ball!

I ordered the 3 classic combo meals. I walked in a guy is standing here ready to take our order I think his name was Brandon he had great customer service. But when we sat down to wait for our order we get our food and our Burgers we're all wrong there weren't many cooks but the two cooks that were there present go to Hispanic male and female older male female it seems like they don't understand English that well. 1st Little Classic Combo, I ordered a Double Cheese Bacon burger with tomato Lettuce Onions, Fried onions, mayo mustard, & ketchup. 2nd Little Classic was a regular 1 patty cheese burger with All The Way Toppings. Now this order was Correct. 3rd Little Classic Combo was cheeseburger with Only Ketchup. When I got the first little classic combo meal it did not have my fried onions