Five Guys

I left this location feeling incredibly frustrated. Five Guys promoted a BOGO Burger Deal for 2/17/26, but when I tried to redeem it, the staff told me their system had “crashed” and that management would not honor the deal under any circumstances. No workaround and no attempt to make it right other than a flat refusal. If a business advertises a promotion, customers shouldn’t be penalized because their internal systems fail. It’s disappointing to make a trip based on a deal only to be turned away over something completely outside the customer’s control. This experience really damaged my trust in this location, and I hope management rethinks how they handle situations like this in the future.

Usually we enjoy the hamburgers, but they were a little dry and didn't seem to have much flavor. We ordered the Cajun fries extra crispy. They tasted like they had been been sitting out for and put back in the fryer to reheat. Very disappointing. Took them home to put them in the air fryer to crisp them up. Had to repeat our order several times to get it correct. Ordered a hamburger with extra tomato. Two little pieces of the tomato end were on the burger that barely covered half of the patty. For the price, and the quality, could have gone to Cook Out and enjoyed a better dinner.

One of the best restaurant experiences I’ve had in my life! I came in last night May 17th, all the workers were very polite and had good energy. Food turned out amazing. Usually dining out for me and my daughter is hit or miss since we have dietary restrictions, but the staff here were very respectful and made sure to attend to it. Overall great and efficient management. Will be going here again.

Friendly service! However, they don't sell the onion burger as seen on social media. I did get a burger bowl :)

Love this location and the employees are the best ever than any other Five Guys we’ve been to. Welcome to Madison TN Five Guys! You are a great addition to the hood!!!