Five Guys

If you haven’t been to Five Guys, you’re missing out! This is THE burger to eat. All food made fresh, fries cut daily, and you can tell the difference!

Our family decided to take the night off so we went to Five Guys in Bellevue for some burgers. The food was great. I didn't realize they use fresh (never frozen) beef patties. I could barely fit it in my mouth it was so big (and delicious). Also the fresh-cut fries tasted homemade (not processed) with the perfect amount of seasoning. The gal who took my order was super polite and friendly.

Mistakenly ordered at this restaurant via UberEats not realizing it wasn’t in the correct city, cancelled the order when I noticed the pickup up location was wrong on the top of the UberEats app in a few seconds. According to UberEats it depends on the restaurant for this policy. I got charged for the entire order even though I didn’t receive anything and they 99% likelihood weren’t even able to place a party on the grill in the amount of time I cancelled the order. Bad policy. Photo is of the food I received for my hard earned money.

Yum yum yum! We love Five Guys as a whole. When traveling to visit a friend, I stopped in here to pick up a mobile order and the staff was super friendly. They communicated the order progress clearly and our food was fresh and hot. Glad to see consistency between franchises and states.

Back in October 2024, I ordered burgers to-go from this location. When I got home, I discovered a long piece of hair in one of the burgers. This was an unfortunate and off-putting experience, especially since I had never had issues here before. I reached out to the store via email and was initially pleased with their response. They acknowledged the issue and offered to send me a compensation card so I could give them another chance. I provided my mailing address and they confirmed it would be sent shortly. However, months went by and I never received anything. I followed up in November, and they responded saying they'd look into it. In January, I reached out again and was told the cards had been resent on January 6th. Still nothing arrived. I sent one more follow-up in March to let them