Firehouse Subs West Rd at Allen

These subs were awesome, stacked with meat, and I didn't feel like I got "fast food" scammed as is so common these days. These were fresh, tasted great and packed, for an online order where your at their mercy, these were top notch!

Placed an online order for my birthday. I was supposed to get a free sub, it didn't apply on my bill. I cannot have bread so I selected no bread, somehow it also selected "toasted" so it stated "NO BREAD, TOASTED", my son and daughter went to pick the order up and waited 25 minutes (they were not busy according to my kids), instead of calling me or asking my kids about the bread issue they just made it with bread, when i received it I called up there to let them know the issue and the lady who answered said "they didn't have time to call to confirm so they just made it" ... coming from someone who managed in food service for years, that's not how that works. She then went on to yell at me and then hung up on me. No issue resolved. I reached out to customer service, they forwarded the issue

I'm a big fan! I have only tried 1 sub (Italian) but my family has all had different ones and we always love them! Hot or cold, they are always great. NO complaints. The food takes a few minutes but it is being made fresh and there is often others there as well so waiting is expected. They also cost a bit more than a SUBWAY, but again QUALITY matters and the little extra is well worth it!

Paid $50 for 2 combos and a kids meal which is insane. The wait was ridiculous I sat at the drive thru window waiting for my food for almost 20 minutes. They didn’t offer anything for the inconvenience. Once I finally got my food and ate the sub was so messy and the bread was so soggy it just all fell apart and I couldn’t even eat it. Won’t be coming back here

I went to Firehouse Subs because I love there Italian Subs. When got home there was no meat in it at all!! When my husband bit into his there was no meat in his either!! Who doesn't put the meat in a Italian sub??? Not happy!! I will not be going back there!!!!