Firehouse Subs Tri County

Amazing new firehouse subs in the Tri County area under new management. The sandwich is awesome and the fries are a must to order. I am going to be back as a regular!

If I could give negative stars I would. My family spent so much money there and they forgot 2 of our subs. No apologies no customer service. We got a Doordash credit. What the hell? The subs that we did get were a mess like a toddler or a blind person made them. I expect this service from Subway. But not a place where firemen make the sandwiches. I thought firemen were supposed to be the good guys and know how to cook. This restaurant is a disgrace to emergency workers and sandwich makers alike.

I went last night and they got my order wrong normally no big deal but when I called they didn’t answer the phone. I went to the store the next day and the manager was denying that my food was made wrong. I have been to many firehouse subs and I always get the steak and cheese and have never had gravy substance on it. She said it was the onions and I had to argue to get a refund or a remake.

Here's the thing about Firehouse Subs. And I don't know if it's just this particular location or all of them. But, considering the consistency of this location.. The food is amazing. I've never had a bad sandwich from this place.. But it's ridiculously slow. That alone holds it down. It's not a Subway where you can get in order get your food and roll out in 7 minutes or less. This place you need to plan on 15 minutes minimum regardless of how busy it is or if your order is to go. Like I said amazing food, just be ready for the wait.

I love their subs, they always come out great and are much better than a majority of other sandwich shops. the only issue I have with this location is that they do not allow you to order your sandwiches ahead of time and then come in to pick them up. They said that they have had people order food and then not show up to pick up their sandwiches; this is the reason why we cannot order ahead of time. While I understand their situation it just makes it a little more difficult when I am trying to pick up food for my family and have to go in and wait as opposed to just grabbing it and going.