Firehouse Subs Spears Creek Church Road

Firehouse Subs on Spears Creek Church Road serves tasty hot subs with generous portions, and the food is generally satisfying. However, the restaurant could do better with cleaning, especially the tables and dining area. Customer service at the counter could also improve by being more attentive and less dependent on POS technology, focusing more on assisting customers directly. Overall: Good food, but better cleanliness and hands-on customer service would make a big difference.

Went and grab a quick lunch for me and my kids and I truly enjoyed myself. I placed an online order and went to pick it up, and from the moment I enter the door, I was greeted. The staff were respectful and very nice. The food was on point… I got my usual… Jamaican Jerk and that sub was EVERYTHING I didn’t know I needed in my life again!! Will most definitely be back.

You have restored my faith in subs. I haven't had a sub in a long time. So I decided to give you a try. WOW, delicious 😋 at first bite. Makayla at Fire House subs on Spears Creek is so sweet. Her customer service is right on point. I will be back, no doubt. Great job Fire House Subs.

The General Manager, Karen, and her entire team are phenomenal! I’ve ordered platters for my daughter’s basketball team a few times, and they’ve taken care of our needs with incredible care and attention. The entire process is always seamless, and the customer service is truly top-notch.

The good was that the food was solid. The bad was we are on a road trip and picked this to be quick but not fried fast food. It took 29 minutes after we paid to get our order. They were not very busy and had 6 workers on staff. The girl in the glasses would keep asking for help and communicate on the line but majority were just standing around. Majority of the staff was also very loud especially the taller guy. The girl in the glasses literally told him twice "you are so loud". But honestly the worst part which you can't blame on employees but ownership is we were the only dine in guest and there was ZERO highchairs. It is absurd to have zero and have to hold our two year old the entire meal.