Firehouse Subs Sparkleberry Square

*Update- The next day I was personally called by the owner. We had a long conversation regarding the interaction. I feel the appropriate action was taken in a timely manner to correct any issues. To be very clear, we love Firehouse and this one interaction will not keep us from returning. My husband and I visited for lunch. I wanted to try their new fries so we ordered (12:06) and sat down. We got our sandwiches, but there seemed to be issues with the fry maker. The cashier apologized and offered a refund or chips or cookie to replace. As I got my receipt the manager stated it was working (12:15 ish). So we waited for the fries to be done, I went back to the counter (12:25 ish) to ask for the fries to be put in a Togo container. The cashier again apologized for the wait and shared the m

My husband went in and ordered 3 subs and he hadn’t paid for them yet. He asked if he could make 1 of them a larger size. The girl up front told him no, once the order had already gone back he can’t change it. He literally just ordered it and haven’t even given her the card yet to pay for it. I told him to just forget it and just leave since upsizing a sandwich was such a tremendous task. Like there was a robot and not a actual person making the sandwich or something. Made no sense!

General manager was awesome very kind and respectful. Food was great right temperature crew in the back was good to me. Call my name very clean place. I will recommend this to anybody else. I know it’s hard to find this place. I wish they put out more billboards.

These beautiful ladies were amazing. Beautiful smiles and friendly service. My order was ready within minutes. They work so well as a team. They definitely deserve an incentive. Thank you Aleece, Myra and Cheyenne! 20 stars 🌟 🤩

People here do not seem to like their job, their life, or you for being there. Ordered 2 sandwiches, both drowning in mayonnaise, and I didn't ask for extra mayo. The steamer wasn't steamed, and the smoked stack house was mostly off the roll. For over $30 this is very disappointing.