Firehouse Subs Raymore Gateway

Walked right in on a Saturday afternoon and ordered at the cash register. The lady was very kind. I ordered the medium sandwich or the 8 inch and it was very good. You get a great proportion of meat to bread ratio compared to other sandwich restaurants. You can get white or wheat and I choose wheat bread and if you ask for a pickle, they will give you one for free on the side.

Dear Miss Tammy, I am writing to express my sincere appreciation for the exceptional customer service I received from you today at the Firehouse Subs location in Raymore, Missouri. Your dedication to providing an outstanding customer experience was evident throughout our interaction. Specifically, your remarkable patience, kindness, and clear understanding of my needs made a significant and positive impact on my visit. I genuinely believe that your approach to customer service sets a benchmark for excellence, truly embodying what exemplary service should be. It is team members like you who elevate the entire customer experience and differentiate establishments. Your contributions undoubtedly enhance the reputation of Firehouse Subs, and I will certainly continue to support your establis

Such a horrible place, I ordered a salad with JUST tomato’s on it, and they give me a salad with a literal mountain of meat, cheese peppers, pretty much EVERYTHING I said not to put on there. It’s crazy how badly they messed up my order. Whoever was making the salads January 13th 2026 around 8pm has to be the slowest individual on this planet and we will forever have a personal issue.

I have been to this location a few times and have had a couple awful experiences. I will not be back to this location ever. The service is ridiculously slow for a sandwich establishment. I have been there at 7:30 pm on a Sunday night, the dinner rush was done, and had to wait 15 minutes for a sandwich. Today, I waited 10 minutes and realized that two-thirds of the restaurant was still waiting on their sandwich. I probably would have waited another 20 minutes for my sandwich if I hadn't asked for a refund. It seems like they prioritize their Door Dash orders and it causes them to be behind. They need more help and need to reevaluate their processes in order to be more efficient with their time. This is a pattern and not just a bad day. This is the slowest sandwich shop I have ever been to.

Cashier was very rude and confused. Cut me off with a big attitude while I was trying to order a build your own sub then he got my order wrong because he was too busy being impatient to actually use his ears and listen. I saw on the receipt that he put white bread instead of wheat so I went back up to the counter and told them to make sure it was on wheat. Then they STILL made it on white bread. Horrible service. It was incredibly Smokey in there. Would give 0 stars if it was an option. Avoid this location.