Firehouse Subs Pineville

Foods good. They just need to teach service. Went in at 9pm. Something simple, simple easy. Unbeknownst to me, they had a large catering order to do. The lady with the pink hair asked if I was in for a pick up. When I said no, then she short of asked me not to order. Then when I offered to leave, she was caught between a rock and a hard place. Then proceeded to ask if it was goin to be a large order or not. Just tell me if you have a catering order and ill come back on a later day. Dont make the customer feel unwelcome. I understand long days. Im sorry I was an inconvenience.

Ever miss NFL Sunday kickoff? A man and his son need to eat too. Luckily I ordered two subs in advance with an estimated pickup time of 12:40pm. It’s 1:00pm as I’m typing. Listen those staff are working very hard, this review is NOT addressed to them. It’s your systems, if you simply built in 20 minutes into the pickup time, I wouldn’t be typing this review, in my car, hungry, and missing kickoff. Normally I would brush this off. However, my son is involved. And that’s why you will hear from me further. Have a fantastic Sunday. P.S. They should sell Snickers bars at the counter, take look at what Firehouse is now known for: WAITING. Thank god this firm does not actually fight fires, lol.

It'd be nice if the orders were ready on time. The store wasn't even busy It would also be nice if they were made correctly. It too would also be great if my hot sandwich or toasted whatever you want to call it was at least lukewarm and I was standing there as it was finished being made. Although I immediately drove it home 8 minutes away it's always still warm when I get home but this time it was as if it wasn't even toasted or warmed. Come on guys do better

Staff was friendly but didn't place my order correctly. The hot sub I ordered was cold and the basic cold sub had no cheese. I don't think it's unreasonable to expect a correct sandwich. It comes off as pure laziness, as they were NOT busy.

INCORRECT HOURS!!!! I am still owed a refund for an order I never received, and this location has been impossible to get in contact with. I placed a mobile order after confirming the restaurant was open—both the Firehouse Subs app and Google listed the store as opening at 9:00 AM. When I arrived to pick up my order, the restaurant was closed, with lights off and doors locked. The hours posted on the door show the store actually opens at 10:00 AM, creating a clear discrepancy from what was listed online. Because I had a flight to catch, I had no choice but to leave, without food and with money already taken out of my account. I contacted Firehouse Subs customer support and was told that the refund must be issued by the restaurant directly. However, this location does not answer the phone