Firehouse Subs Meridiana Marketplace

We have been to this fire house subs many times. I do online ordering and also order in she store. This time I did the online ordering when I walked in to pick up my food I see on their sign that they are promoting for their thanksgiving turkey sub it says sold out on the gravy. First off how do you run out of gravy for a sandwich that you are promoting and second if it’s sold out you would think it would say that online. I waited to see if they would tell me when they handed me my bag that they were out of gravy especially since they charge you an extra 1$ for it. The kid hands me my bag and didn’t say a word. I fill my cup up check my bag and no gravy. So I go wait at the counter for 5 mins for the girl to say oh we are out of gravy. I get it is only 1$ extra but being that the customer

We've always liked Firehouse Subs. But our first visit to this Manvel location wasn't the usual good experience. I ordered online, and added Tomato Basil Soup to my sandwich order. My husband went in to pick up the order when we arrived and were told by the man behind the counter that "we don't have that soup... Only potato. (So I shouldn't have been able to order it!) It said on the website there are four additions you can add to the soup for free, but my husband said said it sounded like there would have been an extra charge. My husband said the man had a heavy accent and was hard to understand... So maybe he just misunderstood him. It was hard to communicate with him. So I paid for a soup I didn't get and he said we would have to contact corporate fir a refund. It's highly unlikely th

What a ridiculous experience. Ordered through door dash, driver gets there and they refuse to make the order because they don't see it. He shows them the receipt and order information from door dash. they still refuse. So I have to cancel the order. Looking on here at all the bad reviews, the management needs to do something or this will be another failed business. Losing money and customers due to incompetence and bad customer service. It even shows the store confirmed the order. They owe this driver for wasting his time and gas.

It was an ok place! I call it overpriced Subway! The tables were wet! Some chairs had cushions and did not! Would I go there again? No! I believe with one soda we paid $18 or so We just wanted to try something local!

Poorly made sandwich very sloppy no meat not very appealing waste of money wait time was very long and very expensive. Should of kept the one in alvin open better food quality and atmosphere alot of employees and they couldn't make a decent sandwich.