Firehouse Subs Lake Worth

They are cutting back on their meat. When I called the manager she said that wasn’t the case. I ordered extra meat on my smoke brisket cheddar, and there was less meat on mine than my wife’s regular sandwich. I’m not paying premium prices for a lesser sandwich. Go scam someone else. When I called the manager she said I could drive back up and she would remake the there but would not give a credit or comp another order sometime. I just drove 1.5 hours home. I’m not going back out. I will not be back. This manager was rude and couldn’t care less.

Ordered the roast beef sub, the bread was so wet from the onions I was only able to eat the edges. The onions need to be on the side or allowed to drained before adding to sandwich. At 20.00 for a single combo, soaked sandwich is not acceptable. I ordered in the store to go. Had to disect my sandwich to eat it. It would be a great sandwich if it was as advertised. Need people with more customer connection taking orders also.

I love firehouse, however when I came to pick up and said “thanks so much” upon getting my order from Robert and he replied with dismissive “yup.” Seemed odd. I get back to work, and dropped my sandwich all over the floor, so I returned 10 minutes later with the entire sandwich in shambles, not a bite taken out of it. I didn’t mind repaying for another sandwich since it was my fault, I even said “I need to reorder because I dropped this all over the floor” and opened the box and showed him. But again Robert has a very dismissive attitude and lack of empathy. “That’s a reorder, I’m not remaking that” I stopped him mid ringing up the new sandwich and said nevermind I’ll go somewhere else. I tossed the sandwich in the trash by the door. My ticket also very clearly said no pickle, and there w

Good afternoon! Today my family and I had to try some of the sandwiches at firehouse. I think it was between 11 and 12pm. We were actually 1 family of two separate diners at that time. For us 4 that got sandwiches, or wait time may have been between 6-8 minutes. The restaurant was very clean and out cashier was extremely patient and very attentive. We appreciate her customer service and wish she be recognized for not knowing she was doing her job WELL. I had the Jamaican jerk chicken sandwich. I felt upon first impression after opening the wrapper to MY sandwich, the lettuce was excessive. Haven been my first time, this may be a normal portion for the medium my fiance and I ordered. Next time I'd go light lettuce because all of the other ingredients pair so well together. I love the sauce

I went there after work. I believe Robert took my order and was incredibly rude. He charged me for my order then stated 20 minutes later it didn’t go through. I was then charged again. I open my bank to see Robert charged me twice. I asked him why it showed twice on my end. Robert then waved a dismissive hand at my and said it would be returned. I asked him why I was charged and he then continued to dismiss me. I still have gotten no response from anyone