Firehouse Subs Emory Road

So I ordered the Thanksgiving turkey sandwich. I called to ask for a refund because it was pitiful looking and not how I ordered it. They said they could refund me, I just need to come into the store with my card and they can do that. The phone call was very pleasant. So I drove back with my sandwich. Showed them what I was talking about and they said this is how it’s supposed to look! Then they said that they cannot offer me a refund because this is what I asked for. The angriest one called the general manager to see if I could be refunded, because this ended up costing me $20. The general manager said absolutely not. That I could have it remade or I could leave. So I did just that. A note to the general manager, who I know will read this, it’s poor leadership that you put your young an

The hours posted on the door stated they were open until 9:00 pm. We arrived at 8:20, placed our order and then told we couldnt eat in the dining room. I asked why and they very rudely told me the dining room was closed. I asked why the door stated hours were until 9. They clearly didnt care one bit about their Customer or their business. Firehouse change the hours on the door if you don't want the Business, then locks your doors. I was very displeased with my visit tonight.

Firehouse is generally good. Not sure what story is at this location. Came to dine in for a late lunch around 1:30, not usually a busy time. No greeting when came in like other locations. Several employees walking around but no one at counter. Waited 10 minutes at the counter before anyone me acknowledged I was standing here. Rather than a normal greeting and take my order, they just said they were backed up with online orders and would probably be another 15-20 minutes before they would let me order anything in house and then walked off. Very weird. gave a 3 star instead of 1 star as have had good food here in past, but today had to move on down the road to somewhere that actually wanted to have a customer in house

This establishment has screwed up two delivery orders for us over the last year. Both times we placed the order over an hour prior to closing, and both times the delivery drivers said they were waiting on our order over 45 mins. One time the store actually closed and had to unlock the door to hand the order to the delivery person. The second time I got what was supposed to be a meatball sub with NO MEATBALLS! This location’s night crew sucks.

We arrived at 8:15pm after a Sunday church service to eat a meat with family. We were told after ordering and paying for our food that we would not be allowed to eat inside because the lobby was closed. There were no signs or times posted that indicated this. The times on the door indicated that they are open until 9:00pm. The shift manager was argumentative and not accommodating. We will not be back.