Firehouse Subs East Pointe Plaza

Ordered for pickup, showed up to pick it up and they could not find the order anywhere. They finally decided a doordash person must have taken it. They did not apologize or offer to remake the order just stood there staring at us. We had to ask them to please remake the order as we still wanted our food. We realize it's not their fault the doordash person took our order but they could have apologized and offered to remake it at the very least. Once we got home we realized the club sandwich had no meat in it other than a couple slices of bacon. What the heck.

The service was disappointing initially, but the manager called and was very kind, addressing the issue personally. My sandwich could have been better, but they followed up the next day after I shared my feedback, which I really appreciate. Great location with lots of new spots popping up nearby. I’ll definitely be back for a second chance!

I tried calling the store to place an order two different times. Figured it was busy so I came in tonight (Friday 3/6/26) with only three people in the lobby. Placed my order and took a seat. Within minutes the lobby had over 10 people with a mixture of lobby orders and takeout, with more people trailing in. Ten more minutes goes by with more people coming and...waiting. In the thick of the rush, the manager pops out of the back, grabs ONE order and says" sorry about the wait, here's a card." Hollers to the kids on the line "hey guys don't forget if it's longer then ten minutes they get cards". And walks right out and leaves these kids hanging! After 40 minutes I got my food... And a card. The boys apologized for everything, looking damn near defeated. Mr. Manager YOU NEED TO DO BETTER! St

I had an awesome experience at Firehouse Subs in Windsor! The staff was super friendly from the moment I walked in, which made the whole visit even better. The sandwich I ordered, and it was delicious. The bread was fresh, the ingredients were top-notch, and everything was packed with flavor. You can really tell they care about quality. Service was quick and efficient, and the restaurant had a clean, welcoming vibe. It’s definitely the kind of place I’d come back to for a solid, satisfying sub. If you’re looking for a great sandwich spot, I highly recommend checking it out!

I paid $11 for a salad from Firehouse Subs and honestly regret not just going to Subway. The lettuce was wilted, brown in spots, and looked like it had been prepped during the Great Lettuce Famine of 2020. Not fresh, not worth the price, and definitely not appetizing. Super disappointing from a place I’ve usually had better experiences with. Do better, Firehouse. 🥴