El Pollo Loco

West Hills, CA · Mexican restaurant

Rating
3.6/5
★★★★☆ 3.6
Reviews
20
Rank in West Hills
#25
of 57 restaurants
City Percentile
13%
rating percentile
Address
El Pollo Loco, 6430 Platt Ave, West Hills, CA 91307
Phone
(818) 712-9484
Website
restaurants.elpolloloco.com/ca/west-hills/6430-platt-ave?utm_source=gmb&utm_medium=yext
Status
Closed · Opens 10 AM Sat

El Pollo Loco is a restaurant located in West Hills, CA. It is one of 57 restaurants listed in West Hills. Its 3.6-star rating is slightly below the West Hills city average of 4.2 stars. There are 10 photos associated with this location.

About El Pollo Loco

While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The... More

Hours

Friday10 AM–10 PM
Saturday10 AM–10 PM
Sunday10 AM–10 PM
Monday10 AM–10 PM
Tuesday10 AM–10 PM
Wednesday10 AM–10 PM
Thursday10 AM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 Sumbal Asif · Jan 2026

Most unhygienic atmosphere in this restaurant I have ever seen. The nasty smell as soon as you enter and all the tables are dirty not even a one clean dinning table. It’s hard to breathe with that nasty smell. Poor customer service they don’t bother to clean the tables for customers. Never go there with family and kids not recommended at all . Went there for dine in but left without eating

★☆☆☆☆ 1.0 Edwin Caballero Rayter (COCU) · Jan 2023

The worst chicken ever, super dry but super dry. I eat 2 at home I was hungry but even do I was hungry it was terrible disgusting. PCs were very small. Sometimes when you are hungry you fell like anything taste amazing but this time was not like that.

★☆☆☆☆ 1.0 Nik Glukhov · Jun 2025

Dry, burnt chicken. Tasted like I was chewing on charcoal tablets the whole time. The grill clearly wasn’t cleaned because I kept getting nasty, bitter burnt bits in every bite. Disappointing and inedible.

★☆☆☆☆ 1.0 Jordan K · Sep 2023

The salsa looks like it's been sitting out for a while and old and the chicken on this thing was all grizzle burnt and the other parts of it seemed uncooked. I don't think chickens supposed to be pink, I really hope I don't get sick from this... Nothing like eating something that makes you feel disgusted

★☆☆☆☆ 1.0 Alex Hacker · Apr 2022

Gross and disappointing. Scarce amount of meat, which was pretty much the throwaway parts of a chicken. It almost seems like they somehow ran out of servable chicken and gave me what they had tossed to the side. They even included a chicken bone the size of my finger. How does someone miss that? An employee saw that and thought it was acceptable to serve it. I gagged as soon as I opened the container. Normally, I would try to let a bad experience like this go. However, I've had multiple bad experiences here in terms of not getting my order right or seriously skimping out on ingredients. I live close to this location, but I'd rather go to any other fast food place nearby or even drive to the other location on Roscoe. Check the pictures for proof.

Accessibility & Amenities

✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Comfort Food ✓ Healthy Options ✓ Quick Bite

Services

Mexican restaurantCatererChicken restaurantFast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.