El Pollo Loco

I can only blame myself that I keep going back to this location, it’s always a problem and a mess and they’re always out of something, today I was served a squished moth on my tray , made me loose my appetite and I left right away , the manager was nice enough to offer me a free bowl last time they messed up my order last week but it’s ridiculous how many times I’ve had a problem and didn’t even say anything and leave unsatisfied

Pollo Loco is a gem among fast-casual restaurants. Unlike other franchises, this place truly stands out with its commitment to freshness. The salsas are always vibrant and flavorful, adding the perfect kick to any dish. The food, from the perfectly grilled chicken to the fresh sides, consistently tastes like it's been made just for you. Raul is always kind every time I visit here. The quality and taste here are unparalleled, making it a top recommendation for anyone seeking a delicious and satisfying meal. Highly recommended! Check out the photos.

This polllo loco opens at 10 am. Another customer was there at 10 when i arrived and was treated bad from the manager who opened the door. They opened the door at 10:06 and apparently wasn’t happy about the customer knocking. She only ordered 2 tacos and they took 15 minutes to give them to her and I received my order 35 minutes later. The drive thru seems their priority. The lady tried to say they just open so that’s why it took a long took a while for my order but I said no, I’ve been to plenty pollo locos first thing they open and everything is ready and get my order within 10 minutes.

Food was cold and they took too long to give me my order

I ordered on drive-through, asked for a grilled Chipotle burrito. I asked kindly if they would cut the burrito in half and wrap it separately. When I got to the window, the Manager was wearing