Dunkin'

We were excited to try the new dunkin. Went this morning and before we even got in we noticed employees huddled around a car smoking something that did not, to me, smell like cigarettes. Went in and the employees inside just looked at us, never spoke to us, and were looking at their phones. The cashier looked like she was sleeping on top of the register. In the middle of taking our order, she stopped and started talking to a coworker about the last customer who was in there. She said oh, you forgot to get payment, he never paid and it was about 37.00. The coworker shrugged her shoulders. She put our order, four donuts and donut holes on the counter and walked away. We checked and our order was missing a donut. The employees were gone so the employee at the drive thru window came and gave

10/10 experience. I came in there and all I knew was that I wanted a coffee, and a half-dozen donuts for me and my family. Walter did an amazing job when it came to recommending exactly what I should get based off of the flavors I enjoy. I walked out VERY satisfied and I have no doubt that I will be a regular customer at that location!

Didn't patron the store. Only met someone from Facebook marketplace to purchase an art piece. But never a had poor experience at any location. So I'm showing love. Also their regular coffee with cream & sugar is elite status.

I’m writing this because I believe situational awareness is key for both service and safety. I recently visited this location and, seeing no line at the drive-thru, decided to head inside. By the time I walked in, only one car had pulled up to the window. ​However, once inside, I was never acknowledged. One staff member was at the window and another was making a drink with her back to me. I completely understand being busy, but I stood there long enough to eventually just walk back out without being seen. If the drive-thru is the priority, I’d suggest installing a door chime so the team knows when a customer enters. I’m not upset, just hoping for more vigilance in the future for both customer service and staff safety. Have a great day!

First of all CLEANEST DUNKIN IVE EVER SEEN! 2nd of all….staff is so courteous and the manager Amanda is the sweetest. This is our third visit and no matter if she’s busier then since or slower than watching a pot of water boil our treatment is above and beyond. She even frosts our donuts fresh then bakes them for us which is absolutely delicious. She will even make munchkins we want on demand if she hasn’t chosen that flavor to bake for the day. I wish all the Dunkins around here were like hers however I’m SO GLAD SHE IS HERE!!!! She’s got a team that works for her so well too! I see them always going! SO CLEAN GREAT FOOD AMAZING STAFF