Dunkin'

I come here atleast every Saturday before work, it takes a little longer than it should but it’s fine. Until today whenever I PRE ordered my 1 bagel and 2 drinks. It took me 15 minutes to drive there. Once I got there I waited 45 minutes before they said anything to me. Other people had the same issue a when they tried asking they were ignored. When I finally said something, they said “wait a minute” so they could do the drive through and walk in orders. If I PRE ordered something it should come first. I ended up ditching it and I was extremely late for work. I ended up going to a different one. I did not get a refund. I am very upset

This place seems well run-especially in the morning. It’s well staffed, the drive through moves along quickly and there is a large clean seating area. This being the cape-you get a lot of customers who either don’t know what they want, or don’t realize that this is Boston (sort of) and they should be ready to order. Based on my experiences at Dunkin outside of Massachusetts (North Conway NH and Rochester NY come to mind) this one is great.

Whenever I visit this place, it reminds me of a liminal space, so we have that going for it. However, I don't really like the hours here. If you need breakfast for the next morning, it can be hard to acquire from here. The donuts are good enough, but when better options are up the road, can you really go here?

The place was packed out at 10:00 a.m. Sunday morning. And a staff of six heroically work their butts off to please a Sunday morning back home from the cape crowd. I felt like they needed the encouragement so I yelled out to the staff thank you for doing a great job God bless you all!. When you're dealing with a crowd like this serving can be a thankless job, but felt like they needed to hear it. Thank you Dunkin Donuts for above and beyond first class service with a smile!

The last two times I’ve been through the drive-through in the morning. My order has been completely wrong, even though it comes up correct on the screen. I don’t know who’s back there but it’s wrong. My other order was burnt so bad. I couldn’t eat it. This one I don’t know what they put on. It wasn’t an English muffin. I don’t like to complain. I really don’t. Your workers seemed great, but I don’t know who’s putting together the food but I’m really upset. It’s not OK. I go there every day and I’m not going back again.