Dunkin'

This Dunkin never runs properly. Seen the staff turnover a few times already. Their only consistency is how consistent screw ups are. 4 out of 5 orders will give you a wrong or poorly made drink. At this point that same statistic applies to how frequently the food has made me sick. I live right near this one and it's worth the gas to go to the Dunkin in Gansett because you'll actually get what you pay for. The owner of the Wakefield one even emailed me after I complained to corporate about the food, trying to say "IT COULD HAVE BEEN ANYTHING YOU ATE". Great way to treat your customers. Maybe if they bothered to run their business better, the employees might be inclined to do their jobs better.

Ordered 2 refreshers today and virtually no flavoring was added to either. Just got handed a green tea and a lemonade with the tiniest pink tint I’ve ever seen. Taste it and the lemonade is sour as well. Awful

I walked in the Dunkin this morning already expecting treacherous service, but the service I got today was absolutely horrendous I will never comeback here. I walked in and the woman taking my order took 15 minute to even attempt to put in my order. She asked for help and the woman said she was to busy to help, so being that I worked at this Dunkin for two years and this woman obviously won’t be receiving help anytime soon I offered to help her. She flipped the screen around and I typed in my OWN order in less then a minute, the woman on drinks literally screamed into the entire lobby yelling at ME because I was helping. So they brought someone else over to help and she completely deleted the entire order I rung in myself, (completely correct by the way.) and then proceeded to take another

ordered my bagel extra toasted… happens pretty much 50% of the time i stop at this dunkin

I had one of the worst customer service experiences at this Dunkin’ Donuts in Wakefield, Rhode Island. Customers were standing at the counter for several minutes without being acknowledged , myself included. I watched multiple people come in, wait patiently, and receive no greeting, no eye contact, and no indication that their orders would be taken anytime soon. When someone politely asked if the staff was ready to take an order, the response was rude and dismissive. There was no rush, no apology, and no sense of urgency or professionalism. This wasn’t a matter of being short-staffed it was a matter of poor attitude and disregard for customers. Everyone deserves to be treated with basic respect, and that was clearly lacking. I hope management addresses this, because it reflects very poo