Dunkin'

Reviewing on behalf of a family member as they don't feel comfortable: I went to Dunkin' today for the first time. I will never go back. I missed the fact that I had to order via the board - that's on me. However, when I got to the window and realized I missed ordering at the board, the girl was very snotty and said, "It's a big old board. I don't know how you missed it." I apologized and told her just wanted two double chocolate donuts. She left the window open to go get them, and I heard her making fun of me with her co-workers. When she came back to the window I told her she didn't need to talk about me with her co-workers. She didn't say anything. I did ask for her manager's name (twice) and called him later. When I called, the girl who answered simply told me "he's busy." I tol

I drove through. They sign board or order board does not indicate how the options are available. For instance, I wanted glazed filled donuts and I couldn’t tell from the sign board if that is what I was ordering. I wanted them cream filled with glaze frosting. Seems pretty simple, right. First of all the person taking the order said so you want glazed donuts, a dozen glazed donuts. I said well I want them cream. Do you want cream donuts? I then ask what my options were for the outside of the donuts. The person taking my order described all the different glazing I could put on them and I then said I would take well then I want a dozen glazed donuts with cream filling so you want a glass dozen glazed donuts they responded. Well I want them cream filled I responded. I never knew for sure if t

I love that we have a donut shop that is capable of making more donuts than just the morning rush, and they serve great drinks all day at a price nobody in town can touch when you factor in the loyalty app perks! Management is top notch here, always willing to take care of the customer and make sure they are happy before leaving. This is a welcome change to the single rude donut shop that unfortunately is still kicking in this small town. Thank you Dunkin for some higher standards in Sterling!

Yound lady at the window took my order 'tall iced caramel machiatto, upside down. Please" Employee "so you just want a latte." Me: no. That's a latte. She made me change my drink. At the window: RUDE. Quick speaking, not attentive. I felt like a criminal ordering coffee. I will have to go to Starbucks because I don't know what shift the rude lady works.

Bought the $5 meal I bought some donuts, but found metal shavings in my coffee called, and they just want to bring it back to verify it. I'm posting pictures