Dunkin'

Ottawa, IL · Coffee shop

Rating
3.7/5
★★★★☆ 3.7
Reviews
20
Rank in Ottawa
#24
of 76 restaurants
City Percentile
35%
rating percentile
Address
Dunkin', 2866 Columbus St, Ottawa, IL 61350
Phone
(815) 434-0093
Website
locations.dunkindonuts.com/en/il/ottawa/2866-columbus-st/363385
Status
Closed · Opens 4 AM Sat

Dunkin' is a restaurant located in Ottawa, IL. It is one of 76 restaurants listed in Ottawa. Its 3.7-star rating is slightly below the Ottawa city average of 4.2 stars. There are 10 photos associated with this location.

About Dunkin'

America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your Dunkin’ faves via the drive-thru or order ahead of time with the Dunkin’ mobile app for a fast grab and go experience.

Hours

Friday4 AM–10 PM
Saturday4 AM–10 PM
Sunday4 AM–10 PM
Monday4 AM–10 PM
Tuesday4 AM–10 PM
Wednesday4 AM–10 PM
Thursday4 AM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 Angie Linares · Mar 2026

all the Dunkin workers at this location were very rude. They honestly just acted like they didn’t want to be there and do their job. The service was honestly terrible and they keep talking over people and don’t let people speak . terrible service.

★★☆☆☆ 2.0 anonymous · Aug 2025

Long waits. Staff acts annoyed to wait on you when they finally acknowledge you. Prices keep rising. It's $10 for iced cofee and a bagel. They don't even fill your coffee all the way. When your drink and food are ready they just set it on the counter and walk away. You have to figure out if it's yours. They seem to fill drive thru orders before in store. The drive through is always wrapped around the building. The parking lot layout makes no sense. Today around 9AM the front doors were locked. 6 angry customers were all waiting and said no one would open the doors. What has happened to this company?? They seem to have plenty of staff but service keeps getting worse. They were better in the old days with a wall full of donuts and only 2 staff. It's too bad all the bakeries and coffee shops

★★★★★ 5.0 Tom Murray · Aug 2025

I only get drive through but I love this Dunkin. Everything always tastes great and everyone at the window is always so darn nice. Today they caught me off guard offering a pup cup for my doggo in the car. Thanks!

★★★★★ 5.0 Scarlett Justuno · Apr 2021

Absolutely love this location!!! The employees are great here!!! The manager that runs the place when he works is awesome my coffee is always on point when he makes it freaking love it!!! They keep the place clean, they are quick, I can't complain even when's its busy they have that line moving!!! It's all about location and this is the spot!!!!

★★★★★ 5.0 Bri Bb · Sep 2025

The drive thru is a wrap around which saves traffic on the street bit just don't hit the curb with your car..its tight.

Accessibility & Amenities

✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Great Coffee ✓ Breakfast ✓ Solo Dining ✓ Good For Working On Laptop ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Coffee ✓ Comfort Food ✓ Happy Hour Drinks

Services

Coffee shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.