Dunkin'

Every time I get dunkin, there is ALWAYS something wrong no matter if I have it delivered or go to the actual physical store. It’s either something is missing or I am given the wrong item. Today I had gotten some dunkin delivered where I had gotten some iced drinks and two of the sausage egg and cheese sourdough sandwiches. One of the sandwiches was missing the sausage and neither of them were toasted despite pressing the option for it to be. I ordered an iced brown sugar almond macchiato, however, what came instead was an iced matcha. How do yall constantly mess up orders??? I understand a mistake or two, if this happens every once in a while, or if they are in the middle of a rush but EVERY single time is absolutely ridiculous. Please fix this.

Tried to order online and got charged twice. When I went in to ask about it, I basically was told in a toddler voice that "Jenny said it would be refunded" who is Jenny? so my card gets charged twice and I get nothing? cool! before I even went I tried calling twice and got sent to voicemail both times. When something was mentioned about that, they said "wow okay have a good day" the customer service wasn't there, it honestly isnt any time i've been to this one. Also, since when did we start counting wads of money on the front counter in front of customers? please get better at your jobs, and learn how to speak to people and take customer complaints. I don't know if any management or anything was on staff. This and the one on ATL hwy do not know how to take customer complaints. They all jus

Whenever I come to this Dunkin the girl that takes my order inside gets my order wrong EVERY TIME. She doesn’t say hello or good morning either. Just stares blankly at you like an idiot. Why aren’t we teaching costumer service anymore to workers? They need to find someone better to work the register that will actually put in the correct order instead of guessing what the customer said. Or someone who will read back your order to make sure they got it right. So irritating.

Picked up and got to work when I see all of it burnt.all the way burnt. 6 bucks for a burnt food is very disappointing. Cashier couldn’t even hear me either because she had her headphones(AirPods) in listening to music. Same for all of the workers in the back.

Stephanie is always so friendly and welcoming every time I come in! She goes above and beyond to make sure my order is right and does it all with a smile. You can tell she genuinely cares about the customers, which makes such a difference. She’s definitely one of the reasons I keep coming back to this Dunkin’.