Dunkin'

Every employee seemed to be sitting on their phone doing nothing while a nice young lady, Chloe, was running around trying to help everybody with a smile on her face. Management needs a lot of work in New Hartford.

Place is a cesspool of bad communication, poor customer service, and just overall nasty attitudes. I only come here if I absolutely must. The Dunkin on Winsted RD in Torrington is far preferable. New management needed in a bad way.

January 2023: The egg white omelette bites were surprisingly good the other morning. I thought they'd need something - but they did not. Really good for those looking for a diet or healthier choice. The turkey sausage, cheese and egg sandwich on an English muffin smelled and looked great. Hefty in terms of lip smacking bites for fast food lovers. The "apple-raspberry" jelly doughnut DD's came up with a few years ago as some sort of Company Board decision, to merely offer and produce one flavor at a multitude of franchises is still simply okay. So many other places to get a better one. # 12/2022 update: Macchiato is still a fine cup of espresso and steamed milk here. I drank half of mine and was so awake I put the other half away for later. Still love the croissant with sausage, egg and ch

every time I try to tell myself it’s gonna be different. The coffee is burnt or just plain old and if God forbid I order a latte it’s just all foam and takes about 20 minutes to make. Today I made the accident of testing my luck and ordering a breakfast sandwich. Somehow they managed to burn the croissant and keep the cheese cold. I mean joke is on me because I will try again in about a week.

Dunkin is definitely my quick go-to in terms of convenience and affordability. If you're a frequent visitor like me, I recommend using the app to gain points for free items. They have coffee, sandwiches, donuts, and more. I've driven by this location many times. The parking lot size is decent and getting in and out of the drive through isn't a problem. The customer service was good and efficient. My hot coffee was tasty. Overall, a standard Dunkin and I had a good experience so far.