Dunkin'

I ordered a small hot latte with a flavor shot and received a cup of STEAMED MILK… on TOP of that it didnt even have the syrup in it. The snackin bacon i ordered was ice cold, burnt and received about 3 pieces with mostly crumbs. In the past ive ordered a cookie butter cloud latte, it took them multiple times to get it right- first a black iced coffee, then a peppermint mocha latte (??). After that, they finally gave me the drink I ordered and it tasted bitter with no cookie butter syrup in it. Id confidently say about 10% of the time my order is actually correct.

Rhys and Dylan are the heart of Dunkin, blending speed with genuine warmth so every customer leaves smiling and satisfied. Their teamwork and dedication set a new standard, making them the best employees the store has ever seen.

Coffee is NEVER sweet even if you tell them the exact amount of cream and sugar you want. Food is always cold or burnt, hash browns are always stale and mushy. We just ordered from this location for the first time in months hoping they'd be better, but we still got bitter coffee and ours kids egg and cheese wraps were so burnt the cheese was just brown and hardened like plastic. I wish I remembered to take a photo. It comes out like that more than not which is why we stopped ordering food from them and decided to wait months before trying again. I highly recommend taking the quick drive to the Dunkin in Palmer. A little out of the way but worth it, they're much better there

i pulled up to the drive through where they had a sign offering the 6$ meal deal with a sandwich. Kamil the old lady helping me wouldn’t honor the deal. she told me to go shovel the sign out myself. terrible service, false advertising.

On Tuesday January 14th at 3:35PM in Monson ma I ordered snackin bacon and I received it ice cold. The person in the window said it’s supposed to be like that. I asked him to heat it up for me. He said no and it’s against company policy. I am now inside the store waiting for corporate to answer my call. They refuse to help me at all. This is absolutely insane. This was for order number 3668 in Monson ma. UPDATE: I got on the phone with corporate once I told them corporate said the bacon is not supposed to be cold. They heated it up they all did exactly what I asked. The person who refused to heat it up handed it to me and said not to burn myself because it’s hot. He said this in a sarcastic way with a smirk on his face. I go to Dunkin’s all over Massachusetts… this was the absolute worst