Dunkin'

I don't know what it is about Dunkin', but the "special drinks" need to be better. They taste like chemicals. Thankfully, it's saved by the service. I'm a local and I appreciate being treated as a regular by the employees. They know my order every time I come in and I'm in and out the second I get to the front counter. A special thanks to Morgan! She's absolutely awesome and makes my morning. Also, a special thanks to Susan for taking time to make sure my food was made correctly. I order a specific avocado toast and she made sure it was made the way I wanted it. 100% great service.

Been coming to Dunkin’ Donuts since 1987 And to this store ever since it got opened And I never got such a bad experience with customer service like the one I had with this couple of employees. The so called manager was yelling on the phone and barely paying attention to customers, while quite a few walked away cause his attitude He messed up my order, he gave my order to another person who didn’t even bought anything, therefore my order was missing items And my coffee was extremely sweet, when I only asked for one shot of Splenda And when I told him, that they were making errors because of their lack of attention, they were laughing at me and my wife, cursing at an elder couple like her and I And on top of that he told us no to come back to the store What a shame for someone that’s been

Today, February 2, 2026, I visited Dunkin around 5:30 p.m. with the intention of enjoying a good coffee and other items. Unfortunately, my experience was not satisfactory due to the behavior of the individual who appeared to be the manager. At the time of my order, this person was speaking on a cell phone in a loud and inappropriate manner and was not paying attention to my order, which resulted in poor service and an incorrect order. I would like to highlight that Covoquer, who was also present, demonstrated a very pleasant, professional, and courteous attitude prior to this situation. I respectfully recommend that while employees are assisting customers, cell phone use be avoided, appropriate language be maintained, and full attention be given to customers. This would greatly contribu

I would like to report a very unpleasant experience that occurred at the Dunkin’ Donuts location in Miami Shores (9545 NE 2nd Ave) today at approximately 6:15 p.m. At the time of my visit, the two employees were arguing with each other and yelling in front of customers, creating a very uncomfortable environment. The employee who assisted us was extremely inattentive; he barely listened to our order and, as a result, gave us the wrong drinks. Additionally, I had to personally ask him to heat our donut, something that should normally be offered as part of the service. The most serious issue happened when I calmly expressed that I was unhappy with the service. After that, one of the employees came outside and yelled at my mother and me, calling us “trash.” This type of treatment is complet

On multiple visits during weekend mornings, I have observed an employee named Susan displaying unprofessional behavior. This includes rushing through orders, using profanity, and providing poor attention to customers. On several occasions, her conduct has caused confusion about what is being put into beverages, and I have seen customers leave the line without ordering due to the lack of professionalism. Because these issues have occurred frequently and consistently, I believe they reflect a serious problem that requires management’s attention. As a loyal customer, I expect Dunkin to provide a welcoming and professional environment, and I hope corrective action will be taken to ensure that future visits meet those standards.