Dunkin'

Everytime I go here to get a apple turnover there's an excuse as to why it's not available. The manager himself told me one day he just didn't feel like preparing it. He explained he had already made 24 that day. Its near my job and some days I want to grab something sweet to enjoy on my 40 minute drive home. This place needs to do better.

11/1/25 at approximately 12:15pm, I had the worst customer service experience ever. The lady taking the order was very impatient and extremely rude. The guy that jumped in with her was not helpful either. There were not a lot of cars so I don’t understand why they were frustrated. She kept saying it was hard to hear and what I was saying was muffled, even though I was talking at the top of my voice at this point. How about check your audio or offer that I come up to the window ( make attempts to fix the issue). I have been to this location several times but never had this issue. I’m sure no one forced her to come to work so she should have stayed home and not come to work if she’s not ready to assist her customers. After so much back and forth and hearing her huffing and puffing I ended up

Dunkin is AMAZING! Excellent service!! They were super helpful getting a catering order together for me! Shoutout Natalia she was very nice and super helpful during the process!!

How much cream cheese do you expect on your bagel? I want to be able to see my teeth marks in it. When my bagel came out (drive thru), I could see the bagel through the cream cheese, everywhere, on both sides. It was so wrong I actually laughed and took it back in cheerfully for another try. The service was great and the people were nice. Nothing to complain about there. The store was clean, and my lightly toasted bagel was, in fact, toasted. I asked for more cream cheese. I said, "This can't be right." Look at the pictures to see what I got after asking for MORE. I decided against taking it back for a third attempt on the assumption that someone would spit in it next. Which they would not have. They were very nice. I've just worked in food service too long.

I placed my order for a large frozen mocha coffee. When I arrived to pick it up they informed me I could pick another flavor or do without but a refund was not an option since ai had ordered it on the app. Weather you spend 7.00 or 7000. Its theft to take money for some one under false pretense that they are buying a product. Dunkin should have foreseen that they would run out of a product from time to time and created a method of refund on the app by the store, or did they plan on stealing from customers. Either way I spend a minimum of 8000.00 a year a various Dunkin Donuts or at least I did. Not much in the overall of Dunkin's income, but pretty important to mine. Not a way to treat any customer no mater if it's only 50 cents. Its crooked.