Dunkin'

They filled my medium hot matcha only halfway, and they said it’s supposed to be like that. The foam does not deplete like that in 30 seconds lol, I am a barista and have been for years so I know how drinks work. Also it’s way too sweet!!! This is extremely lazy unacceptable work.

I went thru this drive thru around 4:20pm on December 26th. There was no one in front of me or in back of me. Also the store itself was vacant. When I pulled up to the menu board it took almost 3 minutes for someone to "greet" me. When I finally was, I got a "what can i get you?" I politely asked if they had sesame bagels. To which to man replied "No." With a very gross tone in his voice. My partner and I looked at one another like "okay?" So then I asked "do you have plain bagels?" The man replied with a disgusted sigh before the "yup." I ordered a plain bagel toasted with veggie cream cheese and turkey slices. He replied "okay." Then I ordered a medium iced coffee with 4 Carmel swirl, oat milk, and cold foam. Then I got a "what else do you want?" I replied "that's it." I was told my tota

We always order on the mobile app and even though the Dunkin’ in Lee is closest to us we find that we get better quality food and service from a location further away in Pittsfield. I’ve had the Snackin’ Bacon before from other locations and it’s always tasted as decribed. We got it from the location closest to us and it was an absolute waste of time and money. It was nothing but crumbs, probably the last of what they’d sold for the day. It smelled and tasted like it was old and burned. Indicative of why we’d always avoided this location. It doesn’t help to call the store because no one answers, if you call the 800 number, you’ll be directed back to the store or you won’t be able to understand the person you talk to. The website is an absolute JOKE. The more automated things get, the les

This is absolutely the worst run Dunkin on planet earth, from crew right on up to management. I order on the app, and I can see what I ordered sitting behind the counter ready to go, but they fail to put it out. They have the slowest service, and the rudest crew ever. I’m a fast food manager of a restaurant 6 times that size, and my crew does a much better job. CAFUA MANAGEMENT is a freaking joke. They never respond to their customet feedback line either.

Theu girl at the drive thru and counter named Angel is absolutely miserable. She shouldn't be working around people. Her attitude refect on the owner and who they hire. Whole staff is MISERABLE. Clean house. Get better customer service.