Dunkin'

I tried to redeem my points thru the app, which was an arduous, complicated, and confusing experience. On top of that, I was having a bad day and just wanted to get some comfort food and something to drink. Team members Owen and Olaa were super nice and did the best they could to make things better, but in the long run, it was completely an APP issue. Otherwise; my donuts and drinks were amazing (especially the spider donut!). Kudos to Olaa and Owen for being helpful and patient with me during my visit. I will visit Dunkin' again but I will need a LOT of help redeeming points in the app. (I gave 3 stars to the atmosphere because it's in a bodega and strictly a walk-in store, with no Dunkin' cups or other things for sale.)

Message to the owners. As a fellow business owner I would highly recommend offering some additional training to your employees or hiring new ones. First drink was made incorrectly which was fine but the 2nd and 3rd drinks were not even hot. Luke warm. Other employee was on a call with a friend the entire time, meanwhile a long line started to form before we had a chance to get our order right so decided to just leave. Had asked for a donut to be warmed up and was told that wasn’t possible. If there actually isn’t a microwave, how hard is it to add one? You sell pastries but can’t warm them up?

Today I witnessed a guy being harassed by a Caucasian male employee from this Dunkin! The employee didn’t even have the correct info he thought he had and what u should never do is approach someone and threaten them! Over a “stray” animal! The other guy was black and let’s be honest that’s a pretty “BRIGHT” area and who would’ve been to blame if things went left? The black male ? The black male was super calm but still made sure that the male employee and his FEMALE TOY/CO-worker were corrected! I was outside since the black guy first came up and he waited on the police/animal rescue. I personally feel as though that “couple” that works there should be fired because the black guy asked the female employee to back him up because she knew the truth! She act as if she didn’t. The male employe

Our go-to spot. I wish I knew the names of the employees here. With no exaggeration, EVERYONE is kind, professional, friendly, and efficient. We drive 30 minutes to go out of our way to come here. Service is excellent and the quality of food and drinks are great. We have been here mornings, afternoons, and evenings. Every single person here is incredibly professional and hospitable to us. They all deserve a raise.

I absolutely love this Dunkin!!! Every staff member is great, friendly, happy and overly polite!! The store is always clean! Never a long wait! And as a daily customer these employees never disappoint! As a former Dunkin store manager for 6 years, I would have to state that this Dunkin is beyond one of your top stores in the chain!!