Dunkin'

We sat in line for about 20min in the drive thru @ 10am Saturday morning. We order 2 medium ice cofee's and 2 ham and cheese stuffers for $25. Not sure what bothered me more, the 20min wait or the $25 charge. The ham and cheese stuffers is basically a hot pocket. The ice coffee was good but not any better than McDonald's. Also I'd like to add that I wanted to get out of line after 10min but the way the drive thru is set up it traps you in forcing you to have to wait. This was my first time trying them after the rebranding from the original doughnut shop and more likely the last.

I got my order wrong three times. I asked for a Camel Craze, not Caramel — and somehow, the “Caramel” drink didn’t even have caramel in it. On top of that, they messed up my bagel twice. When I asked them to fix everything, the girl pretended not to hear me. This was honestly one of my worst Dunkin’ experiences. Rude, sassy, and careless. I’m not coming back.

Poor customer service. I did not ask for an ice coffee, but was given one, and when I said I dont think I asked for one, she literally shook it at me and said yes you did. Haha, even if I did( I NEVER drink ice coffee), that is not how you handle a customer, no matter how busy you are, there is plenty of place I can get hot coffee from, so you won't have to worry about me again haha.

The cleanliness has greatly declined since opening. The staff are friendly and professional but inattentive to the front counter. This assessment is consistent with each visit.

Got my order perfect and wrote cute stars and hearts all over the cups!