Dunkin'

Absolutely ridiculous experience. I ordered a cold brew, black, with NO ice and they refused the order because they insisted on putting ice in it. Let me get this straight… am I paying for coffee or am I paying for a cup full of ice? Cold brew is already cold. Ice just waters it down. The fact that a customer can’t order coffee the way they want especially something this simple is insane. Instead of accommodating a basic request, they acted like it was some kind of forbidden rule to serve coffee without ice. If I wanted diluted coffee, I’d add water myself. I came here to buy coffee, not a science experiment or a corporate policy lesson. Terrible customer service, zero flexibility, and a great way to lose customers over something unbelievably stupid. Won’t be back.

My experience was great I didnt have to wait at all they helped me with whatever I needed. The manager Liza was very nice she helped me pick out my donuts and she gave me my donuts on time. I will definitely return later

The employees seem to rush customers while ordering, repeatedly saying “Anything else?” after each item. It comes across as impatient and makes the experience feel rushed. Because of that, they got my order completely wrong and didn’t give me a receipt. A little more patience, attention, and better customer service training would really improve the experience.

Worst Dunkin’ in the Chicagoland area. Been here a dozen times because it’s convenient. Every single time, I regret it. Whoever owns this joint, read the reviews - your staff is trash. The drinks are never good. The employees are all rude. It’s actually strange how bad this place is. Not that anyone cares but I figured I’d add to the long list of bad reviews since they earned it.

Wife and I went to get our coffee and there was woman names Catalina taking care my wife’s order with a very bad customer service. She state being store manager but the store is full of garbage none one cleans the floor she told my wife that none one else will take her order also told her that if she doesn’t like she can leave because nobody will take her order. This woman shouldn’t be working here. This lady needs to be trained in customer service along with how to process transactions in the system.