Dunkin'

This location has now lost a returning local customer due to repeated poor service at the drive-thru window. This is the second time in a few months that I gave this store another chance after a previous issue with the same employee, who had incorrectly prepared my order and then argued with me instead of reviewing it. Today, I placed my order through the mobile app. When I arrived, the employee asked over the intercom what I wanted. I clearly stated that I was picking up a mobile order and proceeded to the pickup window. Upon arrival, the employee responded with an unnecessary attitude, insisting that I needed to tell him I was picking up an order—something I had already done. I explained that every interaction I’ve had with this employee seems to turn into an argument, and asked that he

Great store been coming every single day forever. Older manager on shift tue Jan 27 at 1. Just ruins my experince every single time. He is super kind to young girls employees and customers. The older white women his short and rude with. Im making this post cause iv seem him do it to much to a delightfully nice and hard working older woman. He should stop in this county we dont take it lightly.

Very rude staff. I ordered a tea and asked for honey in it, when i got to the window they handed me honey packets after i had already asked for the honey to be in my tea. This is the only dunkin’ that has ever given me an issue about and and in my opinion they are just lazy and don’t want to do their job ! The owner /mananger who came to the window was also very nasty! will NOT be returning. Don’t work in this kind of industry if you don’t want to do basic tasks like a special request on an order , that’s your job !!!!

So, I don't really understand the bad reviews. The lady who served us was super friendly and helped me with my special request of a slightly sweetened iced tea. Everything looked fresh and clean. It's great to walk into a Dunkin without paying $10 for a drink (as we do in Switzerland). Thank you!

This place is one of the worst DD I’ve ever been too . The staff is snotty , they don’t listen when you’re ordering, then you get to the window and you get the wrong drink/food and on top of that you get attitude! I stopped going here for this reason. I ordered an English muffin , turkey sausage, egg,cheese and it was still frozen in the middle ….. thus is unacceptable!!! Ive been going to oburg DD which staff is so nice and pleasant and they listen to what your ordering … I’m going to start going to oburg again! I’m DONE with this DD! They should shut down or get new staff!