Dunkin'

Franklin, MA · Coffee shop

Rating
3.2/5
★★★☆☆ 3.2
Reviews
20
Rank in Franklin
#61
of 73 restaurants
City Percentile
14%
rating percentile

Dunkin' is a restaurant located in Franklin, MA. It is one of 73 restaurants listed in Franklin. Its 3.2-star rating is slightly below the Franklin city average of 4.2 stars. There are 10 photos associated with this location.

About Dunkin'

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and... More

Hours

Saturday5 AM–7 PM

Customer Reviews

★★★★★ 5.0 Colleen Heartland · Jan 2026

Lol this place deserves a high quality rating from having to deal with someone close I know. She always goes in and get her iced coffee or refreshing tea or chai, and always asks for a coffee cake muffin the go to pastry or munchkins partially powdered sugar ones... Her fav donut 🍩 is Boston cream... I love my girl she's so sweet and kind but omg HER WHOLE LIFE RUNS ON DUNKINS and these specifications... if your reading this coelina it's okay 👌 😂 I'm only picking on you a little bit.

★☆☆☆☆ 1.0 ethan fraticelli · Feb 2026

This is a tortilla feature a hint of meat and egg! Oh and the service was beyond sad, I know it’s a perfect job but I shouldn’t have deal with their mood.

★☆☆☆☆ 1.0 Jessica Labrie · Nov 2025

Please re-train the employees, i do not understand how the exact same coffee i order is made drastically different every single time and it’s always undrinkable. Genuinely undrinkable, I promise I am not over exaggerating.

★★★★★ 5.0 Greg Reynolds · May 2025

This place is a very well oiled machine. I just sat in a drive through that had about 30 cars ahead of me and I ordered to sandwiches and hash browns and I was out of the line and eating my food in 5 minutes. The Guy working the mic for the drive through was very clear and it made my life easy. He deserves a raise along with all your other productive members of staff. With the typical Dunkin’s taking 15-20 minutes on average. I was completely shocked and could not drive away without leaving them an excellent review!

★☆☆☆☆ 1.0 Tia · May 2025

Unsanitary and don’t follow directions. I ordered donuts just to get home and receive the wrong ones. I go back and the employee one admits they took it upon themselves to chose what donuts I wanted because they ran out and second they took the donuts back from me and put them on the shelf with the other donuts to sell to the next customer. Every employee should be trained and know you don’t take back food that has left the building. You either toss it or let the customer keep it. Won’t be returning. That’s disgusting.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Coffee shopBagel shopBakeryBreakfast restaurantDonut shopFast food restaurantTakeout Restaurant

Top Restaurants in Franklin

NameRatingReviews
The Tavern on Central★★★★★ 4.920 reviews
Maha Juice Bar★★★★★ 4.920 reviews
Hot Table★★★★★ 4.920 reviews
KOJO Asian Fusion★★★★★ 4.920 reviews
Jimbo’s NY Diner★★★★★ 4.820 reviews
Dave's Hot Chicken★★★★★ 4.820 reviews
Santa Fe Burrito Grill★★★★★ 4.820 reviews
Birchwood Bakery & Kitchen★★★★★ 4.720 reviews
Franklin Public Library★★★★★ 4.720 reviews
Mac"N"Shake By Mac City★★★★★ 4.720 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.