Dunkin'

I LIVE for this Dunkin location. I always do a mobile pick up so I can get through quickly, and only on a very rare occasion am I there for more than 5 minutes. The staff is so nice!!! Convinced they were poached right from like, a Chick Fil A. They also get my drink right every time, AND I get a matcha and it’s always actually dissolved and doesn’t have powder at the bottom. They really make my mornings. Highly recommend!

This Dunkin, like most, never makes your coffee the same every time you go. I went this morning and asked for my usual iced coffee with a small amount of cream. What did they give me? They gave me milk in a cup with a dash of coffee! It ruined my morning. I then try to call and ask for a refund because I am late for work and no answer. Am I going to wait in the line again for 20+ mins? Avoid this Dunkin and go down the street to Reality Tuesday and enjoy good customer service and delicious coffee!

I honestly never do bad reviews but I’m beyond irritated. Placed a mobile order. As soon as I get in line at the speaker, the employee seems very unhappy which is whatever but they state “we’re working on it”. I pull around to the window and get handed my “drink”. I ordered a large HOT latte. Instead I was given a small, lukewarm latte in a large cup. This is absolutely ridiculous for what this drinks cost. And really it’s not about the money, it’s the principle.

I hate that we lost a delicious small business sub shop to a less than mediocre excuse of a chain coffee shop. Stupid me has given them one too many chances out of convenience. Again today I order a medium hot mocha, which is supposed to be 14oz per the website and got home and it measured at 10oz. This coffee place has now shorted me the equivalent of a medium coffee because I’ve been dumb enough to go here 3 times now. This time they were also out of blueberry muffins, so my whole order has been less than stellar. I’ve even reached out to the company bout them shorting the coffee and they don’t care that they over charge their customers.

I love Dunkin' but this location, despite being super convenient to me, is not one I will ever visit again, which is such a bummer. I tried to give it the benefit of the doubt, but after visiting this place 6 or 7 times, they have NEVER gotten my order completely correct (wrong size drink, wrong donut(s), missing items, etc.). The employees seem nice, but they're inept. The coffee is inconsistent - twice I've had grounds in the bottom. Beyond this, prices are higher than other franchise locations. Spend your money and sanity elsewhere - Crescent Springs Dunkin' or down the street at Reality Tuesday.