Dunkin'

I’ve visited this location several times before deciding to write a review. The food has consistently been good, and the restroom was clean and smelled fresh, which I appreciated. Unfortunately, the customer service did not match the quality of the food. Most of the staff appeared young and gave the impression that they didn’t want to be there. The overall attitude felt unwelcoming and inattentive. Management may want to pay closer attention to employee morale and customer interaction. If staff members are having a particularly bad day, it might be better to adjust scheduling rather than let that negatively affect customers. That would benefit the employees, the business, and the people being served. Since this Dunkin’ is located on an Army installation, a higher standard of service woul

I was making new memories with my sister and I had finally convinced my sister to try dunkin instead of starbucks and took her here. We pulled right up to the restaurant and ordered as there was no customers there. We ordered a few items and were told to park to wait for our order. As we waited she decided to order more items to bring home for the rest of the family to try. All together i spent more than $60. It took them a long time to bring our order and when they did it was incorrect and only 2 drinks were right, and were missing 3 items. The young lady seemed to be struggling since she was on the heavier side and was not in the best mood. Thats ok we let it go because people are allowed to have bad days. We told the girl that we missing food items and so she went back in to bring the i

I’ve never had this happen at any other Dunkin. I always order my matcha latte without ice, and every other location still fills it up, because I’m paying for a medium (24 oz) drink, not a small. At this location, they literally handed me a medium cup barely filled, maybe 16 oz of liquid at most, and told me this was their policy when drinks are ordered with no ice. Are you serious?? That’s not a medium drink. That’s just shorting your customers. When I asked, the workers said it’s the manager’s policy.” It’s ridiculous, you can’t charge full price ($5.49) and then serve way less just because someone didn’t want ice. That’s basically a scam.

Well organized, clean, and quick staff. Parking lot needs a second exit onto Gunston. It easily becomes a mess when multiple customers are entering and exiting the lot. Add in the drive-thru customers trying to exit at the same time makes it worse.

I always enjoy coming to the Fort Belvoir DD location. Savannah is always there to greet customers with a smile and Nicole always has a little jokey joke ready. The whole team is pleasant!