Dunkin'

Dunkin’ just opened up this week (9/11/22) in Clarion where the old CVS once stood. I don’t visit Dunkin’ frequently so I don’t have a go to menu item that I order, so I try new drinks and food items each time I visit. I placed a mobile order at 7:00 am on a Tuesday and the place was packed - both inside and the drive thru. Even though it’s a small lot, they offer a decent amount of parking spaces (small lot is available behind the drive thru). There was a line in the drive thru, but it only took us about 5 minutes from the time we arrived until we reached the pick up window. Our order was ready when we arrived. We ordered a medium chai latte, medium signature iced latte, munchkins, and a maple sugar bacon breakfast sandwich. Everything ordered was received and as expected. The medium hot

Over the course of the last 3 days I’ve been there, the staff has been nothing but rude to me and my friends that I’m with. The morning manager Amy seems to always have a problem with us for no reason. The girl Sydney this morning spilled a cup of coffee on us and laughed about. Didn’t bother to make a new one or offer napkins, just turned around and quickly handed us the rest of the order. The other girl Riley always give us dirty looks when she thinks we’re not looking, we ask politely for a straw, she turns around and give us this most disgusted look as if we’re the scum of the earth. I get that working in the service industry sucks and it’s hard working early in the mornings but come on. It’s not even just the mornings at this point it’s everytime we are there

You guys have got to start measuring your espresso right for lattes. Drinking flavored milk is disgusting. Not only that you don’t mix the espresso in with the latte 🤦‍♀️🤦‍♀️ mix BEFORE you pour the espresso in guys. Come on! You have people paying damn near 6 dollars for these drinks. Make them right!

I’ll start with their staff I went threw the drive thru last weekend the lady was like “can I help you” then she was like were you drinking? What kind of question is that ? Seriously the drive thru lady needed to minded her own business she was tripping as it was bad. When I got to the window asking me how can I help you. Yeah I’m not going back for awhile get accused of stuff I’m not guilty of!

I'll start by saying they were very busy and short staffed. I completely understood that. I'm a patient person and do not mind waiting my turn, however, I should not have been waiting for 25+ minutes for my iced coffee while people who ordered food and drinks after me had already received their orders and left. When I asked about my drink, I was rudely told by the manager that everyone else had also been waiting 20 minutes (untrue) and that I'd have to wait my turn. Thankfully the other barista asked me my order number and got it out to me shortly after. Thank you to that young lady, she was very kind. Safe to say, I'll just visit the Dunkin in the travel plaza down the road from now on.