Dunkin'

Disappointing overall. Today, 8/14/25 before 7:24am, I ordered a medium hot matcha latte with sugar free vanilla, another drink and two sandwiches. Before I was done ordering through the drive through, I told the woman “oh I forgot to say, can I please get oat milk for my matcha?” This woman told me “They already made my drink, sorry.” I told her no, take it off, I can’t drink that. She said that they’ll remake it but “Next time say that before or else we’re wasting food.” I told her I forgot. The staff is blaming me? I never completed my order and it is not ANY customers fault that the staff jump the gun before an order is completed. When I went to the drive thru, the woman decided to keep telling me the same thing AGAIN! I told her, “Ma’am, I forgot and you need to stop.” incredibly in

The crew in the mornings is the amazing! I visit the store almost every weekday morning to get coffee for my wife and donuts for kids. If the lobby is closed due to staffing, they attempt to bring the order to me at the door. If there is ever a delay in having our order ready, they apologize over and over. Staffing is a challenge everywhere, but this group goes above and beyond to try to make it so the customer doesn't pay the price for short staffing. Every morning I met with a "good morning" and a "have a great day"! This group is top notch and keeps this location afloat!

I love dunkin and go to this one all the time but I was disappointed that they didn’t even fill the cup with my drink today. I’m sure someone just mis measured it. But I paid for the whole drink… this is what I got and no I haven’t drank any of it.

Poor customer service. It seems like every time I go there, they are out of something. Today, I placed an order on the app, went to the drive thru speaker and was asked to wait for several minutes. No one was even in the drive thru ahead of me. I let them know I placed a mobile order, I was informed that they didn’t have the croissants that I ordered. I asked them to just cancel my order as that was literally the only thing I wanted/ordered. I got to the window to confirm, and again they tried to get me to order something other than what I wanted (three times total they tried to push different products on me) and refused to give me a refund. Unacceptable.

We had ordered our order on the app and pulled up at the window, the guy at the window gave us our drinks and advised us that next time we need to give him more time to get our order. Very poor customer service. And one of the drinks wasn’t even filled. Very disappointing.