Dunkin'

I love Dunkin so this is only to the Charlotte Hall DD!... im not sure what the problem is with this facility, from the one time I used the bathroom and it smelled like fish to the nasty coffee,to the bad customer service. I will not be returning there is a pic included,I ordered a wrap in which we know its only so big.....no cheese,barely any egg a bunch of bacon like they're trying to kill you....and let me not forget how hard and burnt it was that I couldn't finish it! Coffee was thrown out!! Just a waste of time and money!!!!

I can genuinely and honestly say that after tonight's experience I am fully done with this location. Online order was placed at 6:18 PM. Arrived at 6:30 PM to see that the order shows ready but it was never prepared. When I walked in, there were 2 employees in the store, whom when they saw me, proceeded to walk to the back of the store. Fast forward to 6:41 PM and one of the girls walk up. The only reason she did was because someone was in the drive thru placing an order. She proceeded to finish their order and then START my order. She asked if I placed the order and then instantly came in. I told her no, that we had gone to the gas station and returned. Not an "I'm sorry" or any form of acknowledgement for the wait. She actually seemed quite annoyed that I was even there at this point.

Wish i could give 0 stars. I work right next door therefore give this place plenty of business. Not anymore. Im done. Every time i go in its a hit or miss if ill be greeted. Sometimes i stand there 5-10 minutes before finally having to assert myself to get service. The food is mid. Today i ordered 2 food items and one drink. Got the food but no drink. Proceeded to stand there for several minutes before finally saying something as i needed to open the store soon, and they cant find it so they ask what it is and whats in it. I stand there for another 5 minutes watching them do everything but make my drink before finally walking out. Staff would rather be on their phones than help customers and it shows. Definitely not returning.

This was my first AND last visit here. I placed a mobile order then went to the drive-thru line for pickup. There was a 20min wait and this was the slowest drive-true experience I have ever had at a Dunkin. My food was of course cold when the person at the window handed it to me and when I pointed it out to her she asked in a frustrated tone if I wanted it reheated. I told her yes and after a mother few minute wait, I got my food which was surprisingly a larger portion that I typically receive and tasted fresh despite them reheating it. That was a plus in an otherwise very negative experience. One that I will not repeat again.

Multiple times I come here for a simple hot tea with milk and sugar and almost everything I dont get neither milk or sure? All these young kids there worried about joking around instead of paying attention. One less DD ill be going to