Dunkin'

As someone who works in the restaurant industry in a corporate position i was actually truly sadden to notice certain things during my visit. The employees smelled like Marijuana, I was cut off from speaking several times at the drive thru intercom, was told they knly had plain bagels, given attitude when I then pulled around, no receipt and after all that she was talking to her coworker and never gave me all my items, so I had to come in. What really did it for me was when I came in she just looked at me plainly and said it'll be up in a moment... as I proceed to watch another lady prepare a non plain bagel for a order....wow. She said it's ready and threw it up on the pickup stand. Im not someone who sits in the parking lot of an establishment and writes a long review but this was jus

i am a frequent customer and usually do not have many issues other than my drink tasting different every time i come and the price being different. however one of the workers here has no sense of customer service whatsoever. i received a cup that had a gash in it that caused my drink to spill in my cup holder. i then had to drive back to the store after realizing and when i told the worker about it she proceeded to make it seem like I caused it. she did give me a new drink but it was “made” in under a minute and tastes like milk rather than matcha. don’t waste your time here

Slowest dunkin I have ever been to. They lost two of our 3 mobile orders after we were waiting in the drive thru for 45 minutes. A simple bagel and cream cheese tasted expired and dry. Rude employees and the place seems like it is run by a 5 year old. Please do better.

I’ve been coming in every day and my drink has been good. This morning through the drive thru it taste different. It tasted like a coffee and not a latte. I went it and kindly inform them. The girl who made it IMMEDIATELY gave me attitude. There was literally no reason. I just wanted it remade and she just consistently gave me attitude. She only added more flavor so I just threw it away and walked out.

I gave this location a 1 because you have to rate something otherwise I would opt for a 0! This is the 3rd and last visit I will give this store. The individual or young lady who works the drive through is the absolute worse! I ordered at 12pm, mind you, I remember the time because she pointed it out along with many expletive words, upset about being at work?!?! Each time I have gone to the drive through, she opens the window, states the total and then immediately slams the door back. Not once have I been given the opportunity to respond so that my app may be scanned. Her attitude is horrible along with her service. This cannot be the service expectation of dunkin', as I am normally a frequent flyer at the Lake Murray boulevard location in which I receive outstanding service! I will no lon