Dunkin'

We ordered 5 egg and cheese wake up wraps for my boys. When we got home three of them had the egg split, so only half was in the wrap. There was barely any cheese and seriously not worth $3/wrap! I had to combine the egg on one to make it complete AND add our own cheese. We will not be back to this location again.

I don't understand how they are consistently out of pretty basic donuts? They were out of both varieties I ordered this morning and would not refund my full order from the app (I did not want the coffee without the donuts). Far from the first time I've stopped and they've been out of donuts, but the first time I've received poor customer service. The great service I've received in the pas is the reason I kept stopping by in spite of poor availability of choices.

They’re nice but they refuse to fill their cream or Bavarian donuts unless you ask them to. You have to bust them open and show them that they don’t have any. It’s embarrassing to have to keep asking for what you ordered. Like who wants to babysit whether or not the donuts are correct and then have to go back and correct it? I think what’s happening is that donuts are weighed by the managers and you have chefs afraid to fill them because of manager backlash possibly. Not sure.

Not even giving service a star, terrible. I watched an elderly man as a doordasher come in and he asked if the order was ready, they ignored him. It was just sitting on the counter, he read the receipt and asked the girl working if this is it she separated 2 bags and then proceeded to put the one drink sitting on the counter with the other one in the drink carrier. The older man checked the order on the app and you could tell the 1 bag the girl was saying was not just the amount of food the person order but trying to get attention from the other workers was like pulling teeth. Mind you it was myself in there and 1 person at the window. The guy was wandering around avoiding the older gentleman. Finally decided to help him bc he wasn't leaving. Turns out the full order wasn't just in 1 bag,

They are always out of flavors of donuts or don’t stick popular flavors at this location. Also, if you drive through they do not show you all the donut options. There is no sign or any info. Only tells you about drinks and hot food. Not customer friendly. Although is right by our house and they’ve been open for about 2 years now, I think we have had enough and will be frequenting another location.