Dunkin'

I almost posted a review about a month ago when I watched a young employee dash from the building in tears after being berated by an older employee for the crime of doing what her manager told her instead of what this older employee wanted, but I decided to mind my own business. Then I watched the same young employee being yelled at again, by the same older woman, a few days ago and I decided I needed to leave a review. Not only is the behavior of this older employee (I think I heard someone call her Caitlin) completely unprofessional, but it's abusive. All of the young staff I've interacted with at this location have been fantastic. This older woman, in addition to being horrible to the younger staff, doesn't seem to know what she's doing at all. Whoever is in charge there needs to take a

Went to pick up my order inside and heard them speaking awfully to one of their own employees telling him when he can and cant use the bathroom, whole upper management joined in on the belittling of an employee. 1 as a customer we dont want to hear you treating employees badly 2 it makes me never want to come there again just from that. 3 I wasn't even greeted pleasantly by the assistant my coffee was made incorrectly and I didnt even want to say anything because you can tell they were not going to be kind or care about what they are giving out to customers

the staff here is amazing, the drinks are impeccable, and the donuts and muffins are always delicious! however the man who took my order today seemed a little off... he was wearing a hat and had a fuzzy aura to him. oh, and the manager saved me from an elf attack in the parking lot. overall, everything is amazing! keep up the great work <3

I stopped to see if there were apple cider donuts there for my father. They didn't, but I met such a fun, enjoyable young lady with knowledgeable information about the area. She was such a young, professional kid I asked for her name so the organization, owners and her boss would know I'd come back just for her. I don't have a sweet tooth but SOPHIE is a gem. Anyone or any company would be enhanced by her being a part. I hope someone reads this and gives her a high five, bonus or raise. Keep this kid around and you'll be glad for it.

Dunks got too big. Patrons are just a number now. Prices up;quality down.