Dairy Queen Grill & Chill

No heat during the winter instead they have space heaters throughout the restaurant and no ac during the summer. Out of pop. This place doesn't seem to be in a hurry to fix anything.

Absolutely unacceptable. How does an ice cream place not have ice cream—repeatedly? Either the machine is always “broken” or they’re somehow out of everything. I thought McDonald’s owned that reputation, but nope—Monmouth Dairy Queen has officially claimed it. I’ve been here five times in two months, and not once have they been able to fully complete my order. That’s not bad luck—that’s straight-up incompetence. This feels like either terrible management, zero inventory control, or picking and choosing what you feel like serving that day. Stop wasting customers’ time if you can’t run an ice cream shop that actually sells ice cream.

In my 9 years of working in the fast food industry I have never encountered such an unfriendly, inattentive, slow working group of people. When I look at the drive thru screen and the front desk order screen and see that there are only 1, maybe even 2 orders, I do not see why 2 blizzards take more than 15 minutes to make, clearly no one pays attention to anything but their phones and gossip with their coworkers. On top of that, the service of this group of people is terribly rude. In the 6-8 people I have seen working there (as I frequently work delivery) TWO employees had the decency to at least say “Thank you for your patience, I’m sorry about the wait” Mind you, there is an extremely long wait almost every time I pick up an order. I have never wanted to be this type of person as I have

Been here 5 times in the last 6 months and haven't been able to get what we wanted any of those times. Either out of a product (strawberries, cheesecake pieces, etc.), or something isn't working. Today, it was both. Both machines weren't working for vanilla ice cream, one had ice cream spewing out the side. The cashier was high strung and although they tried to stay friendly, language was used and the high pitch of their voice was... a lot. Can't blame them for being stuck there like that with loads of unhappy people coming through, though. My partner, who has been the one who never got what he wanted, said he didn't care anymore and now expects it to always happen. I love DQ and have fond memories (it was my first job), but I want to avoid this one at all costs.

The food is good but the service isn’t the best. We have to sit in line for a while. God bless them but keep this in mind for your next trip!