Dairy Queen Grill & Chill

I ordered online. Walked in...no customers in line. I stood by the ordering counter to ask for my online order. There are 4 people working behind the counter. Not ONE of the employees made eye contact; nor did they greet me. And after standing there for nearly 3-5 minutes feeling like I should wave my arms because I must be invisible....I simply started talking to the employees so they would acknowledge me. I understand people being busy, I've been in the restaurant business. However, as a former manager I understand that not making eye contact or smiling, or saying "I'll be with you momentarily"...this is completely unacceptable behavior. The food is good, the atmosphere is good...but the people working tonight should not be in the customer service industry.

I stopped by for an ice cream cake for a birthday party. Found a good one, and they personalized it for the birthday girl. It looks nice. Lots of other good food deals there. It was fairly busy when I stopped at 3 pm.

The owner lied to me over the phone saying that he was going to send me DQ coupons to make up for his employees' mistake (in place of a refund) that was over three weeks ago and now I know that he's a liar. I've been going there for about 30 years and that's how he treats loyal customers.

Did an online delivery order for some food and an ice cream cake, the food was good but we never received the cake. I tried to call the location to see if the cake was still there, but after 15 minutes of being on hold and hearing the automated message repeat too many times I gave up.

Double checked that my order was right at the speaker, could hear them sound irritated with me whatever could have been something unrelated giving them a bad day. Made sure to still say please and thank you as much as I could but couldn’t get any words from them the entire time at the window. Gravy was half full didn’t get a large fry like I was charged for. Sounded very irritated and annoyed with me when they did talk to me. Chicken strips were tiny….normally it’s an amazing 5 star experience here but this morning was the complete opposite. Not sure what’s going on with the employees this morning but maybe show them a bit of anger management skills or emotion control skills? Worked 8 years in the food industry and totally get having off days but you should never take it out on the custome