Dairy Queen Grill & Chill

Ordered an icecream cake for my mom's birthday. Ordered on 7/9 for pickup on 7/11 via online. Nothing fancy picked one that was already available and just asked to add Happy Birthday. I live out of town and was going to pick-up on my in. So picked noon as pick up time. Got to restaurant at 1pm. Drive through was hopping. I went inside and 5 people looked at me but noone acknowledged me. There were no patrons inside. I was patient. Could clearly see they were all busy. Finally someone comes to ask what I needed. I told them Iwas there to pickup a cake I ordered online. None asked my name or asked to see my order confirmation. The young man said he would right back. Came back a couple minutes later and said manager would be with me shortly. Ok, stood there and stood there. Someone else walk

Ordered no cheese on my burger brought it back waited 15 minutes on a single patty burger and 2 other customers had wrong order also.. young man in front stated their were other people had mess up and needed to correct . However there was only 3 customers and alll 3 orders were wrong. Wow. Were is the manager ??? It wont be long before its gone.!

Well I Went at About 5:00 pm , Thinking Maybe Okay, They May Be a Little Busier So Food Will Be Fresher ( logical thinking, right?) Well I Sure Was So Wrong Chicken Strips Were Horrible tasted like they were cooked in old nasty grease and they were hard, fries were nasty as well. No Toast Either, What kinda mess is that. Not a Happy Camper, Especially When It's Like $7-$9 a Chicken Strip Basket and I Bought two baskets. I Surely expected differently from This DQ....

Food was good. Wait time is insane. It will be months before I EVER go to this store again. If you live 2 hours away and your starving just keep driving. You’ll be glad you did. It took 45 mins. And all we ordered was ice cream. The asst manager did apologize so I’ll give credit where it’s due. I love Dairy Queen however I will literally eat anywhere else or not eat at all rather than go here again until the wait times are addressed.

Had a fairly large order and it took awhile for the guy to get it all down. But he shorted me at least 4 burgers. Sure I probably could have checked the bag but I was in a rush and trusted the guy that he could read a list and set it in a bag. Clearly I was mistaken. My receipt says the man taking my order was " Preston J."