Dairy Queen Grill & Chill

When we walked in, we had an excited 3 year old waiting for ice cream. There were around 4-5 employees behind the counter and they all walked up as we were looking at the menu. There was no “hello how you doing” nothing like that, they stared at us while we were deciding on an order. We decided, paid, and waited for our order which didn’t take long at all. When we walked in we noticed how dirty the floor was, food, wrappers and dirt everywhere. We were the only customers in the store. We also had trouble finding a table to sit at. We chose the one that looked the most clean. The ice cream was good but the experience was terrible.

We stopped about 7 p.m. We were the only customers when we arrived and ordered hot food. It seemed like the food had been sitting there and was reheated, not good. The fries tasted like they'd been microwaved. On the upside, the ice cream was delicious and the staff was pleasant and efficient. Would try it again during a busier time when food might be prepared freshly, because we've eaten at other DQs and the food has been much better.

Their double cheese burger is my favorite fast food burger. Pair it with a Blizzard and I am a happy lady. Always clean and the staff is friendly.

The hours were wrong on google. A worker told me to drive by and look at the window for correct hours. We got blizzards and they were half way melted and not served to us upside down. There were people behind us because they too looked the hours up online, and were told they would still serve them because they still had dirty dishes to do so they would be there. I gave 4 stars for service because they did make our blizzards. My family is from Tawas, I came to visit from Texas, I haven't been to this DQ in probably 20 years. I'm very disappointed!! I will not be back!

Not wheelchair friendly. That’s huge for me. The seats in the restaurant are NOT plus size friendly I ended up waiting in the car for my family to get our order because there’s not adequate seating or room if you weigh over 200 or use a wheelchair. As far as service it was fine no complaints there. All we got was ice cream so based on the ice cream the food was good no complaints there. Just the environment is small and not accommodating or accessible for others. *UPDATE PER REQUEST IN REPLY I HAVE SUBMITTED MY CONCERNS THERE AS WELL*