Dairy Queen Grill & Chill

10 Feb26,6:30pm. Drive thru. Bought small strawberry shake. They aren't using ice cream/soft serve nothing but a strawberry powder mixture. It's a drink not a shake. Really I could make this with Nestles strawberry drink and saved $. And if DQ says differently,then put blinds on the drive thru windows and I wouldn't see worker mix the powder,saw the powder dust... Shameful and shady....

This establishment really needs to take care of the "roof problem" or take the sign off the lobby doors. Help your business. You're getting paid. *Updated* Sign is still on the door saying lobby is closed. Why hasn't "roof problem" been fixed yet? *Updated* Roof still not fixed. Why? If it has been fixed then the sign on the lobby door needs to be removed. Open your lobby folks!

The service at the Caseyville, IL was great and the food quality was very good. The downside was the dining room was closed. Another person said it was a failed inspection of the dining room but I have no idea what that means.

Place is so slow. Nobody there and 15 minutes for a small to-go order. Burger not as good as other locations but manageable.

Vinay(skinny guy with glasses) was extremely rude. The lobby was closed due to roof work, and I remained calm and respectful throughout the entire interaction. I laughed only because his behavior was so unexpectedly discourteous. I had difficulty understanding him due to his accent, which wasn’t an issue—I simply asked him to repeat himself. Instead of clarifying, he became louder and even more rude. He showed an unnecessary level of aggressive energy toward me; Bet he doesn't have that energy with the British.