Cracker Barrel Old Country Store

I have celiac disease and I need a gluten free diet. Your selection for gluten free food is very limited. I had your grilled chicken in the past and was satisfied with it the first time. This time it was very dry and not much flavor and it must have had cross contamination because I had an adverse reaction. The first time the waitress was very cautious with my needs and followed the process through to be sure there was no cross contamination, this time it wasn't taken has serious. Also, the atmosphere was poor it was so cold I was shivering the whole visit with my jacket on and the food got cold quickly. This makes for an unpleasant visit. Cracker Barrel as always been my favorite go to restaurant but since being gluten free it is not my first choice. There are steps you could take to

Amazing experience at Cracker Barrel enjoying the Cheese Bites and the BBQ Bacon Smokestack. Service is top-notch. Food is delicious. And the environment feels nice and satisfying.

I had a very disappointing experience at this Cracker Barrel due to poor customer service. I stood at the counter for nearly 15 minutes waiting to place a to-go order, and no one acknowledged me. When I finally spoke up to ask for assistance, I overheard an employee named Darlena talking about me to her other co workers instead of helping me, which was extremely unprofessional and uncomfortable. Customers shouldn’t have to wait that long just to be acknowledged, and they definitely shouldn’t be talked about when asking for help. This experience left a bad impression, and I hope management addresses how customers are treated. Spoke to courtney who just walked in to make the transition smooth however she indeed gave me the meal free along with 2 gift cards I would have like to pay but she r

The ladies at the front were great. This score was not a reflection of them and or their service. They actually checked on my food several times after noticing I had been there 20+ minutes past my pickup time. I watched 5 orders come out before mine even after being told “it’s coming out now” at 5:30 (pick up your was 5:21). My food was brought out (finally) and as I had my hand extended to exchange the bag from a male employee’s hand to mine…even met him so he didn’t have to walk to far. I still showed kindness however that staff member was cold. Know what else was cold…my food! The smallest serving of cold hash brown casserole (that I paid extra for), stiff cold eggs, cold crunchy bacon, and tough pancakes. And no apple butter for the biscuits. I was actually sad not even disappointed be

Honestly. I’m just tired of ordering from Cracker Barrel delivery. The cooks put little care into the food and the manager just creates excuses. I order the breakfast bowl all the time and most of the time I order, they put the dish in a plate and I get significantly less food. Every time this happens I call and talk to Ashley and she always have them remake the dish and I swing by after dropping my son off. It did become tiring of continuing to get the dish wrong so I just stopped ordering for a few months. I just stared ordering again and decided to add in the cinnamon rolls. When my order was delivered, the icing made it on one roll and the rest were completely dry and hard since they had no moisture from the icing. I call into this time and got a new manager Michael and he didn’t seem