Cook Out

Got cookout after work. Told them no lettuce no tomato, to which they immediately cut me off to ask if it was a tray. I restated what I had originally said and they give me the total. Chick at the window had major attitude. She gives us our food and I check my sandwich. Lettuce and tomato still up there. I try to tell her about it but she rudely sticks her ear to me and says “what.” Then I repeat what I had already said and she takes it back. They just pick the lettuce off and hand it to me. Then they proceed to give it back and slam the window. It still has tomato. Maybe you should give your employees the much needed hearing aids they require to do their job and some lessons in customer service. That chick with the long nails can cut the attitude and take the order right the first time, t

Can anyone explain why I ask for a Big Double Burger with everything on it, double fries, and sweet but get this. Good job on getting my drink right but what happen?

Had no idea the cheddar chicken sandwich was nasty cheese sauce and it had the same nasty sauce on the fries. I was unable to eat the sandwich that had a over powering fake charbroil taste or fries I just had the cheddar bites that are not that great. I also got a peanut butter shake that was not like a creamy shake but more frozen coffee style w peanut butter. Overalls I'm not sure where the good reviews come from I won't be going back.

I know they are dealing with help issues, as is everyone else, but the service , food and attitudes have been on the decline for the last 6 to 8 months, I couldn't even finish my food last night it horrible, and the people weren't pleasant at all. I won't be going back for awhile 🙌🏿🙌🏿

The young lady that took my order named Nakia had amazing customer service, was polite, and respectful. When ordering she use yes ma’am, no ma’am is there anything else you need ma’am? OK what else can I get for you? She was very patience when it came to ordering unlike other servers at this location. I love coming to a fast food restaurant and the employees are excited to be there and take honor in assisting you. Keep up the good work Nakia.