Cook Out

What's has happened to Cookout in Tarboro NC. Past food and service was great. Now orders are always wrong. Buns are so dry they crumble and fall apart. Items left out of bags. Customer service has totally gone downhill. I'd say someone needs to come from corporate and do some training. We would visit two or three times a week. Not planning to go back.

Everytime we order at this location something is missing or wrong. We just ordered 6 trays. We got an extra tray. Half of our trays were correct the other half were not! Try to call can’t get any thing but a machine!

Would definitely never come back here. The customer service was rude and acted like they didn’t want us to be there. The people would slam the windows shut before you could finish speaking, and they gave me no more than 10 fries for my meal. By far the worst spot I’ve been too.

My husband and I went to cookout tonight and weren’t quite sure what we wanted, the young lady at the window was very patient and kind. Thank you so much A’shiya for giving us a great experience tonight…..

The woman that took my order was high, idk what she was on but she got my whole order messed up. Got 3 char grilled chicken trays, 2 original style & one with only chicken, lettuce, & tomatoes and she was all confused and had to call someone over to help her find it on her screen. THIS woman gave me 2 w only bread and chicken, and one with lettuce & tomatoes. Getting the drinks was a pain too, I asked for Fanta and she said “ uhhhhh we don’t have that” and I saw it on the drink fountain so I told her “I want orange Fanta” and this woman was all lost and said “we ont have tha, we only got that” while LITERALLY POINTING at the Fanta. So overall idk what she was doing but yea.