Cook Out

We stayed the night Close 2 This place , So we Decided 2 Go through the drive-through as we was tired of driving & Ready 2 get 2 r Room 4 the nite . The service was good & Fast . The food was really good, especially the chili cheese fries. They were the bomb. . However, my burger did not have tomatoes on it as I ordered it , So I was a little disappointed with that , cuz I love tomatoes makes everything taste better . The milkshake was very good. It was M&M’s. The regular fries were very good not hard Or crispy They were just perfect . If ur In the area or passing through looking 4 A good burger & Fries Plus a milkshake I would highly recommend this place . It says they have over 40 milkshakes . WOW !!

I have eaten at Cook Out numerous times over the years since they originally opened in North Carolina and obviously, normally love them ... but not this location. This is the second time that I've ate at this location and thought maybe they were just having an 'off day' the first time since my experience was pretty much the same. The first time I ate inside in the dining room. Although I went through the drive-thru this time, my order was wrong, even after multiple attempts, and the employees attitudes were absolutely horrible. The food and customer service, we're definitely not up to par with what you can normally expect at any other Cook Out location.

My quasadillas had barely any meat at all I continue to have this problem and they also seem to forget the syrup for the milkshakes because the 4 treys I got all had vanillla milkshakes even though we ordered orange push up and strawberry. My big double burger was a big and a half LOL they literally had a patty cut in half on both burgers we got instead of making a double they made three Pattie’s into 2 big doubles. The big girl that works almost everytime I’m there ruins my experience when she’s not there it’s great. I wanted to make this review after someone else showed a picture of her this is a screenshot of that

This is absolutely disgusting. I am beyond disgusted by this establishment. My meal was good until it all went wrong. I went in for a bite of my food, chewed it and I felt this weird sensation in my mouth. I grabbed my tounge and pulled out a hair. YES A HAIR…. I do have hair but there is no way that could’ve been my mine.My hair is barley past my shoulders and that hair took me 10 seconds to pull out of my mouth. it was very long. My hair is pulled back, and no where near my food. Thats what cookout employees should be doing. I feel taken advantage of. I AM NAUSEOUS .

I’m attaching a photo of the worker I have left many complaints and reviews about. Anytime she is working my order is wrong she’s barely audible and somehow hears only what she wants to hear. Some of my orders are just fully wrong right receipt for the food I got but it is not what I said at the window. I don’t have problems at any cookouts outside of WV.